Services Plugins FAQs

Not able to use - Google Sheets and Charts (Services) Plugin - Getting error couldnt sign request toke, check private key

#1

Hi @zeroqode,

I installed this plugin for google sheets and tried to add a row into the Google sheets, I tried following the steps mentioned for cleaning up my private key, but it is returning this error, again and again, Its slight frustration that the documentation is not helpful here.

I have added Zeroqode support to my account for you to check this, Can someone check and help me here, spent a good amount of time without any fruit.

You can check the page named youtube in our app named adcreator

#2

Hi @sriram, thanks for reaching out.

I’m afraid, we can not reproduce or investigate this issue without more info. Can you please describe this case in more detail?

Please attach all the necessary info like:

  • error screenshots from the debugger and opened browser console;

  • the preconditions (related element settings and workflow), for reproducing this issue;

  • Loom video record of reproducing your issue + how and when you receive an error, etc.

This information will help us to investigate and resolve your case.

Also, please add our email support@zeroqode.com again to collaborators, currently is shows restricted access https://prnt.sc/10mfxhl

Regards,