Hi
I cant understand why, but sometimes the PDF looks very wiered and i can’t see anything and sometimes it’s working great.
Please see here:
Hi @tik-tok,
Thanks for reaching out!
In order to resolve the issue, could you please try unchecking the “calculate scale from custom format” field? This field is recommended to be checked only when you are using a custom page format. Since you are using the A4 page format, unchecking this option may help resolve the problem you are facing.
Please give it a try and let me know if it resolves the issue for you. If you have any further questions or need assistance, feel free to ask. I’m here to help!
Best regards,
Gulce
yes i have unchecked this button but still have this issue
by the way, i clicked on this button from the first place since you guys told me in another post
so i uncheck this now but still have this issue,
It’s not happening all the time, but most of the time
Thanks!!!
Hi @tik-tok,
Sorry to hear that.
Could you please make sure you are using the latest plugin version? In case the issue persists, can you please add our Support Team email to the list of collaborators to your application and provide me a link to your application? Please also mention on which page and which scenario should be tested.
This will allow us to check your settings and run some tests to fix the mentioned problem.
To add our Support Team as a collaborator, you need to do the following steps in the Bubble Editor:
Settings > Collaboration > Add email support@zeroqode.com
Looking forward to your reply.
Best,
Gulce
Hi @Gulce
I have a real issue here with my client.
He just stop paying me, because of the export
i will really appreciate if you can help me here
Added your email as an admin.
Also - the page i am trying to download is PD (and i am trying to download the “download” group only)
Sometimes it’s working perfectly, sometimes it’s not.
See the issue:
Thank you so much in advance
related to the pages you can test:
worked great:
didn’t worked:
Hi @tik-tok,
I appreciate your efforts in providing the necessary information. Based on your description, I made the following changes on the test page I created in your app:
- Changed the “unit” field to “px”.
- Disabled the “calculate scale from custom format” field under the “רק סלים (בלי סולמות ובלי שערים)” event.
According to my tests, it appears to be working fine. However, since I am unable to access the specific page you shared (https://app.safecheck.co.il/pd/1689149426716x801928823571218400) on the test version, I would like to ask you to check out our test page and see if it helps.
If you encounter the issue with specific content, please provide more detailed steps on how to reproduce the problem on the test version.
Thank you!
Best regards,
Gulce
Hi and thank you again!!
i have changed those based on numbers 1 and 2 in your comment but it’s still not working for me
Can you help me with this issue?
Hi @tik-tok,
Could you please share all the links that were shown in the screen recording (here or via dm)? Also, please add them to the test version so that I can preview the same content on the test version. (Screenshot by Lightshot)
Looking forward to your reply.
Best regards,
Gulce
THANKS!
Sent you the links in a private message