Hello,
Suddenly I cannot download pdf generated by pdfconjurer… I know that my workflow is clean, because it used to work very well. But now, after the workflow finishes, I don’t get the download pdf…
I am on version 5.17
Please help, it’s urgent !
Hi @samaywise,
Thank you for your message.
Please refer to our response here: link.
We are actively investigating and monitoring the issue, and as soon as we have any updates, we will make sure to share an announcement.
We apologize for the inconvenience and appreciate your patience and understanding.
Best regards, 
Support Team
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Hi again,
We’ve successfully updated the PDF Conjurer plugin (free version) to version 5.21.0, which includes support for a dynamic proxy to address the CORS issues. This update provides a more stable and reliable version of the plugin, and we’ve completed the transition to more dependable services today, incorporating both a primary server and a backup.
In case you are using the free version of this plugin, please update to the latest version and let us know if everything is functioning properly on your end.
The PDF Conjurer Pro plugin has been successfully published with version 1.7.0. 
Please make sure to update to the latest version and let us know if everything is functioning properly on your end.
Thanks again for your patience and cooperation as we’ve worked on resolving this issue., and we hope you have a fantastic week ahead. :
Take care,
Support Team
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Hello @samaywise,
I’m happy to share some great news from our development team—Heroku’s service has been successfully restored. This means that versions before 5.18.0 of the PDF Conjurer (Free) plugin should now work as expected. Please note, however, that future outages may still occur, and unfortunately, we cannot prevent or predict them. Hopefully, things remain stable going forward.
If you decide to update the plugin to the latest version, there are a few important points to keep in mind:
Important Notice About Version 5.18.0+
Starting from version 5.18.0, some actions have been moved from the Free version to the Pro version of the PDF Conjurer plugin.
This change was made to simplify the codebase and better organize advanced functionality.
- If your app depends on actions that were moved to the Pro version, updating to the latest version may result in broken functionality or missing workflow actions.
- To restore functionality, you can either:
Revert to a previous version of the plugin (now supported again thanks to Heroku’s restoration), or
Upgrade to the Pro version for continued access to all features.
Both the Free and Pro versions now run on a more stable infrastructure, with primary and backup servers in place to improve reliability going forward.
If you choose to upgrade, please remember that the Pro version requires a separate configuration within your Bubble app.
You can learn more about the Pro version and its benefits in the plugin’s documentation.
If you have any questions or need further clarification, please don’t hesitate to reach out—we’re always happy to help.
Wishing you a fantastic weekend. 
Best regards,
For Zeroqode Forum: Support Team
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I have the same issue, I had PDF Conjurer Pro (1.12.0) working fine in the back-end, published to live, then tried updating the API Workflow URL and it didn’t work and now also isn’t working in development mode anymore either.
I have tried removing images but it doesn’t make any difference. The files are being created and saved to file manager fine.
Is anyone else having this problem?
Hi @ardeo32, welcome to the community 
and thanks for the detailed description of your issue.
To better understand why the workflow stopped working, could you please share a few screenshots of your current setup? In particular, it would help us if you could show:
- The backend workflow where you’re running the PDF Conjurer Pro action (including the action step settings).
- The API Workflow URL you’re currently using (with the editor visible, so we can see if the dev/live versions are pointing to the correct place).
- Any console errors you see in the browser’s debugger when you trigger the workflow.
These details will help us quickly pinpoint whether the issue is related to configuration, environment differences (dev vs live), or the plugin setup itself.
Thanks in advance!
Best regards,
Egor Smorodinov,
Support Team
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There aren’t any issues in the debugger when I run the workflow.
The files are successfully created and saved in general files, but just aren’t attached to anything. Here is my files workflow as well:
I then just get the error: “It wasn’t possible to find the uploaded file URL” instead of the file in my data.
@egor.smorodinov
3/3
Hello @ardeo32,
Thanks a lot for the screenshots. Once I review the configuration, I will let you know.
Please hang tight as I work on your issue.
Best regards,
Egor Smorodinov,
Support Team
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1 Like
Hello @ardeo32 ,
I reviewed all the settings in the screenshots you provided, and everything appears to be correct and consistent with the setup described in my documentation.
However, one thing I noticed that might be causing the behavior you described is related to the endpoint. It looks like you’re uploading the file using the version-test endpoint URL.
If the screenshot you shared earlier is from a Live environment, this could very well be the issue.
Could you please double-check that the endpoints are correctly configured for both the Live and Test versions of your web app?
Looking forward to your response.
Best regards,
Egor Smorodinov,
Support Team
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Thanks for looking into it, the test version is configured as shown in the screenshots, so presumably that should work, but that still can’t ifnd the file.
At least if i’m not doing anything wrong that’s something I suppose.
I’ve ended up rebuilding the PDFs in the front end, which isn’t quite how I wanted to do it but has some advantages so I will just leave it like that for the moment then. Thanks for your help.
Hi @ardeo32,
Thanks for the update - totally fine to keep the front-end approach if it’s working for you.
When/if you revisit the back-end setup, two quick checks usually resolve that “can’t find the file” issue:
- Ensure all file/image URLs used by the PDF steps come from the same app version as the workflow that’s running (avoid mixing
version-testURLs in Live or vice versa). - If any files are private, use a signed URL (or briefly test with a public file) to rule out access restrictions on the server.
If any other questions pop up down the road, we’ll be ready to help.
Best regards,
Support Team
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