Services Plugins FAQs

PDF plugin: font on the downloaded pdf is not the same

Hi,

I have an issue with the page to PDF plugin.
When I download my file, the font is not the same as the font i’m using on bubble.
On the following screenshots for example, you can see that the titles of the sections (like the schools name for example) don’t have the same font.
For those titles i’m using “Arial” in Bold, but on the PDF the font is modified.


I’m using the last version of the plugin and here is the setup of the plugin:


Thanks,
Will

Hi @William.lbs,
Thanks for reaching out!

Let us check what might be the issue, as soon as the investigation is completed, I’ll get back to you.

In the meantime, please let me know if I can help you with anything else.

Regards,
Gulce

Hi @William.lbs, thank you for your patience.

We’ve fixed the issue with the text font. Please check it on your side and let us know how it’s going. :pray:

Best regards,

Hi Gulce,

Thank you for your time in looking at the problem.
I tried again (after updating the plugin to the latest version), but unfortunately fonts are still not the same on the header (cf screenshots : the letters “J” for examples are not the same).
First screenshot is bubble
Second screenshot is the downloaded PDF


Best,
Will

Hi @William.lbs,

Apologies for the inconvenience. Our developer team is already notified and when this issue will be fixed, I will notify you straight away. Thank you for understanding. :pray:

Best,
Gulce

Hi @William.lbs,

We’ve just made a new fix for this issue, could you please give it another try and let me know if it helps?

Thank you! Looking forward to your reply.

Best,
Gulce