Hi Guys, I’m using the plugin named Advanced Audio Player create by Zeroqode but, when I run it show this message. Someone know what is the matter?
Hi @gabriel.bielnube, thanks for reaching out.
Please be sure to check this option:
If it is unchecked - it might throw an error as mentioned above.
Please let me know if it helped. In case the issue will persist, please provide more details about your use case (screenshots/screencast of workflows and steps to reproduce).
Looking forward to your reply.
Regards,
Hi @gabriel.bielnube, thanks for provided screenshots.
To be able to analyze the possible error cause, please provide more details about your use case (screencast of workflows and steps to reproduce).
Or, in order to check what’s wrong with your setup and test it out in your workspace, would it be convenient for you to add our support@zeroqode.com as a collaborator of your app?
Enter your Bubble editor page -> Settings -> “Collaboration” tab -> Invite a user (email).
(Note: you can add our support account to the collaborators list even if your app is on a Free/Hobby plan.)
I will check your setup and do a few tests in an attempt to find the root cause and help you fix it.
In case it is ok for you, please let me know.
Regards,
I don’t have professional plan. Follow the aplication: https://bubble.io/page?type=page&name=ouvir_beats&id=11-take&tab=tabs-1
Hi @gabriel.bielnube, thanks for the provided link.
As a recommendation that might help, please add within your workflow a pause.
Namely - create a custom event workflow for these actions
then
add a pause in workflow mentioned in first screenshot:
Hope it will help. In case the error will persist, please let me know.
Regards,
Hi Serg, this problem still persists. But, the music play run directly. Before, I needed to run, but still show the problem when I click on this.
Any questions let me know.
Hi @gabriel.bielnube, thanks for your reply.
I’m afraid that without access to your app it will take much longer time to identify the cause of your error.
Would it be convenient for you to grant us access with edit right as per this instruction?
Adding collaborators works for any plan, starting with Free/Hobby plan.
Looking forward to your reply.
Regards.
Note: avoid the warning message regarding the plan, as we are an agency and you can easily add us to your collaborators.
Looking forward to your reply.
Regards,
Done, the page is “ouvir beats”.
Hi @gabriel.bielnube, thanks for the provided access.
Allow us to analyze the issue internally and come with feedback asap.
Once any news will be available, I will let you know.
Thank you for understanding.
Regards,
Hi @gabriel.bielnube, thanks for your patience.
Our investigation on the “ouvir beats” page shows that the error that appears in the console - is caused by the plugin library conflict, possibly on interaction with a third-party plugin or workflow.
We were unable to locate the reason for the issue appearing within your app, unfortunately.
To identify the possible cause, allow me to recommend you to reproduce your setup step by step on a separate page, checking on the addition of which element/plugin/workflow is causing the error. Sorry for not being helpful too much on this issue.
Please let me know if I can help you with anything else related to our plugin.
Regards,
Thanks Serg! I love the Zeroqode services, templates and Plugins. Let’s keep doing the no-code world great!!!
See you!
2 Likes
Thank you @gabriel.bielnube for your appreciation! 
Bubble achieved the number of 1 mln users recently, so we are one step closer to that 
if any other questions will appear, we will be glad to help 
.
Have a nice day!
Regards,
Great!! 
Serg sorry to send other problem for you. In page Marketplace_serviços when I try stop music on Flouring group mobile. The plugin send me this error:
Hi @gabriel.bielnube, thanks for your message.
Please be sure to check if files indicated as songs are in fact audio files:
A file of not a corresponding format might cause the abovementioned error.
Hope it helps.
Regards,