Services Plugins FAQs

Plugin BUG after new Bubble update: Image Information and Details Plugin for Bubble

Hi, after the latest Bubble update (version 18), this plugin suddenly does not seem to work for high quality image with sizes >5mb. Please get back tp me as soon as you guys can because this is a main feature of my current live app!

Or please suggest a way to revert to previous bubble engine as a temporary fix!

Many thanks!

Hi @phatngo2161, thanks for reaching out and reporting this issue.
I’ve passed it to the developer team for research. Once any feedback becomes available, I will let you know asap.

Is this feature still available for you?

Regards,

Hi @Serg! Thanks for the quick response - it appears the bug wasn’t actually on the plugin’s side but on bubble’s aws server issues - it was incredbily slow to retrieve uploaded images hence the plugin didn’t appear to work - server still does seem unstable and sometimes images are retrieved fast and sometimes they aren’t… hindering this plugin’s functions

Hi @phatngo2161, thanks for letting us know.
In this case, if such an issue will persist, a possible solution might be to contact the Bubble support team, to notify them about the AWS server deficiencies.

In case there will be any other plugin-related questions, drop a message here, and I will be glad to help :wink:.

Regards,