Services Plugins FAQs

Plyr events not working with HLS on iphone

I’m using the events “Bubble video playing” and “Bubble video pause” in the plyr plugin and this works perfectly on android and desktop(chrome). However when I’m opening the site on an iphone the events seem to not work at all. Am I doing something wrong here or is this a bug?
The file being streamed is in hls format.

Attaching a screenshot below of the events in my workflow. Any help is much appreciated.

I just tested on safari with macOS and works perfectly there as well. The problem is only happening on safari in ios.

Checked with the live demo by zeroqode as well. None of the events are working on ios and the details such as “buffered” “playing” etc all do not update

Hello @milindsonpal

Thank you for reporting the issue.

We’ll check what might have caused the issue in this case, and as soon as I have any news I’ll get back to you :slight_smile:

Have a great day.

Hello @milindsonpal

Thank you for your patience :slight_smile:

Can you please uncheck the “Playsinline” checkbox and let me know if the issue with parameters and events still persists?

Looking forward to your reply.