Services Plugins FAQs

Plyr Video external file not working

Hi, I am trying to show videos using the Plyr Video plugin. As the videofiles are large, I was planning to host them externally and link the video from the Plyr plugin. I cannot make this work.

Is this expected behavior, do you have to upload the file to bubble ?

Hello, @oskar. Thanks for reaching out.

I have to check your issue with our dev team, before making any conclusions. It might take a little time. I will notify you when there will be any info.

Thanks for understanding
:pray:
Regards,

@oskar,

I have re-typed your video URL into the test version of the plugin and checked the logs/errors of the browser console. Please take a look at the issue, which has caused the error.

Firefox:

Chrome:

Referring to the error message, it means that it is not possible to play your video, because of the service restrictions.

You can also check the reference, concerning the CORS policy:

The available solution in your situation - to upload the video file on another service and get its direct link (.mp4). For example, Amazon AWS.

Apologies for the inconvenience. Could you check and confirm?
:pray:
Regards

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Thank you, kate. I added a CORS heading for the server (using the MDN Web Docs link you provided) and that solved the issue!
Regards,
Oskar

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