Services Plugins FAQs

Plyr — Video Player — Playback ID Error

@zeroqode2 @zeroqode1 Every now and then, I’ve been experiencing this issue with the YouTube plugin and the video shows this error: An error occurred. Please try again later. Playback ID: Ah2QJi7mZ7xmEkat

The playback ID number varies, but please see this screenshot below:

I’m using the latest update on Bubble.io

This error happens randomly, it’s not a great user experience.

Love this plugin. Any help here would be great!

Hi @saviorabrams, thanks for your message.

I’m afraid that without additional details about the used setup it would be hard to identify the cause.
Please share (here or in DM) a screencast (I recommend using the Loom tool) with the related setup and settings.

Looking forward to your reply.

Regards,

@Serg Sent over a DM :slight_smile: Like I said before, this issue happens randomly. It’s a great plugin but with this issue happening out of the blue, this doesn’t provide the best user experience. I look forward to finding a solution here.

Hi @saviorabrams, thanks for the reply and the video shared.

Please check (and change if needed) if the used plugin version is the last one available (1.25.0), because the described case might be related to an error that has been fixed in one of the earlier updates (same for player elements color).

In case the issue persists even on the last available version, please let me know.

Regards,