Services Plugins FAQs

Problem with Image Uploader and Compressor

Hello, I have a bubble web application the has a lot of uploaded images. I use your image compressor and uploader, mostly because it can accommodate .heic images. But I am having a problem. The plugin is resizing images, but no longer compressing them. And it is not converting to .jpeg, but to .png instead. The incoming files are way too large and it’s causing performance issues on the app.

I tried talking with your ai bot last night, but they said I’d have to wait a day for a real person, so I’m contacting you here.

I decided to completely start over on a new page with a fresh compressor to see if it would fix it. It did not. So here’s what I have

First, the user clicks an “upload” button. This triggers a “select multiple compressor” workflow. See the pic

I then trigger the “Compress multiple Compressor” workflow, and have it set to a max width. And I set the “convert if bigger than” field to “0” and leave the “threshold to convert” field blank. This used to work, but it is no longer compressing the images. And it’s converting to a .png and not a .jpg. See the pic.

I then trigger the “Upload multiple images Compressor” workflow. See the pic, and save to a custom state, so I can view the image on the page.

Can you tell from what I’ve sent if the problem is with something I’m doing? Or is it a problem with the plugin. Oh, and, yes, I did try updating the plugin to the current version. Didn’t help.

Thanks for your help… Chris