Hi there - I have an app in development by a third party, they needed to buy a plugin (mapbox) but I bought it by mistake and applied it to the wrong app (I have a dummy project in my dashboard here). Total newbie here, my bad. They also bought the plugin on my behalf and applied it the right project in their dashboard. Can I cancel my purchase and get a refund somehow? Thanks!
Hi @stevoster,
Thank you for reaching out!
I’m afraid, it is not possible to issue a refund because our policy is tailored to Bubble’s, which is a no-refund policy. You can find more information here and here. All plugin sales go through the Bubble marketplace platform, making it technically impossible to issue a refund from our side, unfortunately.
You can reach out to their team at support@bubble.io and explain the situation, perhaps they may help.
Sorry for not being able to help with this.
Best,
Gulce
Hi Gulce - thanks for coming back to me. I understand - I will get onto Bubble and see if anything can be done. Thanks for the email address too.
Have a good one!
Steve.
2 Likes