Services Plugins FAQs

QR Scanner Plugin STOP disabled

Plugins
#1

Hi. I have installed/subscribed to the Barcode QR Code Reader. I’m trying to read a QR Code in LIVE Mode and then parse the URL.

I have it implemented in a popup. The popup opens and starts reading. I am able to see the URL that gets scanned properly. But, I can’t “STOP” the live scan. The button has no conditions on it. But, it is unclickable. In addition, the “X” button to close the popup without returning data doesn’t work either. It’s like all other features are disabled while the camera is on, and I can’t turn the camera off.

Any suggestions?

Jen

#2

Hi @jennifercbonnett, thanks for reaching out.

For a better understanding of your case, please share (here or in DM) a screencast with the implemented setup (settings & workflows) as well as a use case flow. This would allow us to identify any issue much faster.

Looking forward to your reply.

Regards,

#3

Hi Serg,

And thanks for the reply. Note: Your summary page shows that there are NO REPLIES. I was watching that page.

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I will forward more details shortly.

Jen

#4

Here is the implementation of the Scanner on the Popup:

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Here is a snapshot of what happens when I run it:

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Note: it reads the URL from the QR code. But, the “STOP” Button never gets enabled.

Jen

#5

Hi @jennifercbonnett, thanks for the reply.

For testing purposes, allow me to recommend making the popup a bit wider, and checking the Stop button, if it is not overlapped with any other elements (you can also set “Bring to front” on him).

Hope this helps. Please let me know if the issue will persist or if there will be any other help required about our plugins.

Regards,

#6

Made it larger. Made sure nothing is overlapping. Still, while camera is active - all the buttons on the page are unclickable. Not just the “stop” button.

Any suggestions?

Jen

#7

Hi @jennifercbonnett, thanks for the reply.

For a better understanding of your case, please add our Support Team email to the list of collaborators to your application and provide us a link to your application (as well as let us on which page and under which user we can replicate your case).
This will allow us to check your settings and run some tests to fix the mentioned problem.

To add our Support Team as a collaborator, you need to do the following steps in the Bubble Editor:
Settings > Collaboration > Add email support@zeroqode.com

Note: avoid the warning message regarding the plan, as we are an agency and you can easily add us to your collaborators.

Regards,

#8

I was unable to get it to work and found another solution.

Jen

#9

Hi @jennifercbonnett, sorry to hear that :cry:
Still, if there will be any questions or suggestions about our products, please let me know, I will be glad to help.

Regards,