Added my app id, and app secret
checked the redirect login on the plugin
when I try to sign up with the Quickbook plugin i get this
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Hello @ukpauchechi1 ,
Thank you for reaching out to us.
Based on your inquiry, it appears you’re experiencing a connection issue with the QuickBooks servers. There are several possible causes, not just the plugin itself, including:
-
Internet Connectivity Issues
If your internet connection is unstable or slow, the app may fail to connect. -
Server Downtime
QuickBooks’ servers may be down for maintenance or experiencing unexpected issues. -
Outdated plugin or Browser
Using an outdated plugin version, an unsupported browser, or an older browser version could cause connection failures. -
Cache and Cookies
Browser cache or cookies can sometimes interfere with the app. Consider using an incognito/private window to see if that resolves the issue.
Could you please check these points and let me know what you find? If you’re still encountering the issue, kindly share more details about your use case. Specifically, please confirm which QuickBooks plugin you’re referring to (a link would be very helpful, as we have multiple QuickBooks plugins).
It would also help if you could provide screenshots or screencasts showing:
- How you set up the plugin element and workflows
- How the issue appears
- What you expect to happen instead
If possible, please record a video in step-by-step video mode (e.g., using Loom) showing everything from the moment you open the page until you encounter the problem. Make sure to include the relevant data from the debugger during the recording.
These details will help us better understand your setup and the issue you’re experiencing.
Thanks, and I look forward to your response. 
Best regards,
Support Team
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@Stephan okay, here is a video link as requested
please note this link expires in two days, thanks
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Hello @ukpauchechi1,
Thank you for your message, and I apologize for the late reply over the weekend.
It appears the video you shared has expired. Could you please resend it? Alternatively, you can use Loom—it’s free to use and the recordings remain available for a long time.
Thank you for understanding, and I look forward to your response.
Best regards,
Support Team
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Hello @Stephan
I would have to re-record it with Loom, but before I do that I re-uploaded the video.
Here is the link
Watch quick book with bubble | Streamable.
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Hello @ukpauchechi1,
Thank you for your message.
Yes, the video is now accessible, and I’ve looked into it. The issue you’re experiencing is due to the keys used in the plugin tab, which were not accepted by the QuickBooks API.
Could you please ensure you’ve followed the steps in the documentation and that you have the correct “Client ID” and “Client Secret” from your Quickbook app?
You can also try connecting using our demo page to see how the connection should work: zeroqode-demo-10 | Bubble Editor
Thank you, and I look forward to your reply.
Best regards,
Support Team
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yes, I used the client ID and secret from QuickBook, I just shortened it, because I was posting it on a public platform.
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Hello @ukpauchechi1
Thank you for your message.
For added security, we can certainly continue our conversation in DM here on forum and share the details there. Since the issue seems to be related to the keys, could you please try regenerating them in your account and let me know how everything works afterward?
Also, could you confirm if you were able to connect to our demo page? And if so, did everything work fine?
Thank you, and I look forward to your reply.
Best regards,
Support Team
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