Services Plugins FAQs

RG to CSV Plugin - Report Blank

Hi - I was able to get the plugin to work no problem, but when I added it to another page and followed the exact same steps, when I create the report, it’s just blank. It fills out the ID of the RG and that’s it. Please advise.

Hi @brett
Thanks for reaching out and apologies for the late reply. :pray:t2:

To be able to investigate the root cause of the issue you have, we need to test the plugin in your environment. Will it be convenient for you to share access to your app so we can take a look?

For this please add our support@zeroqode.com email as a collaborator of your app (disregard the warning, our email can be added to the collaborator list even if your app is on the Free plan). Please provide me a link to your application and let us know the page where you are using the plugin.

Looking forward to your reply.
Best,
Gulce

1 Like

I have added that email as a collaborator. The page that is not working is “rep”.

Hi @brett
Thank you for the provided access.

We have checked your app and created a test page and the plugin is working properly.

Apparently, the New Responsive Engine is the reason why the plugin is not working properly on your page. At this time, all our plugins are made for the old engine, and only after the Bubble will announce the official release of the New Responsive engine we will be able to transfer our plugins to it.

So please use the plugin on pages with an old responsive engine and take a look at our test page, here: Primerica-plain | Bubble Editor

Hope it helps!

Best,
Gulce