We’re using the Zeroqode Screen Recorder in our Bubble app to provide Loom-style screen + camera recording. It works well on Chrome/Edge, but we’re hitting an issue on Safari.
In Safari am not able play the vedio from screen recorder , the recording appears to complete, but the resulting file won’t play in our player (Bubble video / HTML <video>).
Any Solution please?
Hey @myownstuff53 ,
Thank you for contacting us.
Could you please provide me with a link to our plugin, as we have several Screen Recorder plugins.
Also, could you please record a short Loom video for us so that we can better understand your issue?
I look forward to hearing from you.
Best Regards,
Anton
Yes ! @AntonZ
Plugin : Loom like Screen and Video Recorder Plugin | Bubble
Loom : Screen_recorder_zerocode | Loom
Its getting downloaded as zero byte file .
Hey @myownstuff53 ,
Thank you for your reply.
I can confirm that I have also reproduced this error on our demo page.
Our development team has already been notified of this issue and will try to fix it as soon as possible.
As soon as I have a response from the developers, I will be sure to let you know.
Thank you for your understanding and have a nice day!
Best Regards,
Anton
Hey @myownstuff53 ,
Hope you’ve had a great weekend.
I’m excited to share that we have effectively resolved the issue with Loom like Screen and Video Recorder Plugin action and have updated it to version 2.1.0.
Could you kindly update the plugin within your app to this latest version and confirm whether everything is now operating smoothly?
Feel free to explore the plugin’s functionality on our demo page.
Your patience and cooperation throughout this process have been greatly appreciated.
Best Regards,
Anton
Hey @AntonZ
I’m still facing the issue with screen recording in Safari.
Here’s the Loom video for reference: Screen_record_issue | Loom
Could you please check this?
I’m using the editor page here: https://zeroqode-demo-34.bubbleapps.io/loom_like_screen_recorder
Hey @myownstuff53 ,
Thank you for your reply.
We checked your issue on our demo page using different devices and found no problems; the plugin works as it should.
Please check this video and see for yourself. (Video 1)
Best Regards,
Anton
Hy @AntonZ
For me its still downloading 2 files in safari , one with zero byte and one actual file . Dont know why!
video/webm;codecs=vp8,opus
is it creating issue?
Hey @myownstuff53 ,
Thank you for your reply.
We have some additional questions regarding your setup and we would be happy to help you resolve any issues. Would it be possible for you to add our Support Team email to the list of collaborators in your application and provide us with a link to your app? This will enable us to check your settings and reproduce them on our side to identify the issue.
To add our Support Team as a collaborator, please follow these steps in the Bubble Editor:
Settings > Collaboration > Add email support@zeroqode.com.
Please note that you may receive a warning message regarding the plan, but since Zeroqode is on an Agency plan, you can easily add us to your collaborators.
After you add it, please send me a link in a private message, indicating the page where the plugin is located, as well as the password, if you have one set up in your application.
Best Regards,
Anton
Hy, @AntonZ
I’m facing issue in zerocode demo page itself ,
This is the issue : https://www.loom.com/share/e44f6b67c50f4cc6851498b348b48f83
Tried in chrome its working fine , problem is with safari only…
Hey @myownstuff53 ,
Thank you for your reply.
Please record a Loom video from our plugin demo page showing this error, and please specify the version of macOS you are using and the model of your device.
The link you sent earlier is invalid and I cannot check it.
I look forward to hearing
Best Regards,
Anton
Hey @AntonZ
Loom : New tab
Mac version also shown in the loom.
Here you can see 2 files downloaded , one with zero byte too
Hey @myownstuff53 ,
Thank you for your patience.
We tested the plugin on MacOS with the same version as yours on several devices and found no issues.
We have created a test page for you with this plugin. Please check if the plugin works as it should here.
Also, try testing this plugin on another MacOS device, as the problem may be specific to your device.
I look forward to your reply.
Best Regards,
Anton
