Services Plugins FAQs

Saving video recorder files

#1

On the video recorder plugin docs it says

If you want to save the Video File URL to the App Data, use the “Create a new thing” action in the new workflow only. It will give the plugin the needed timing for the Video URL state’s value creation. Thus, use the “Video Recorder - File is uploaded” event in such a use case.

Does this mean we do not need the “Video Recorder A Recording is finished” action?

Also, If we are using the “Video Recorder - File is uploaded” action do we have to create a new thing? Can we not save the URL to a field in an existing thing?

#2

Hi @jeffmccutcheon ,

Thanks for reaching out! :pray:

Let’s clarify your questions about the plugin:

1. Do You Need the “Video Recorder A Recording is Finished” Action?

No, this action isn’t necessary if your goal is to save the uploaded video URL. Here’s why:

  • The “Recording is finished” event only triggers when the recording stops, but the video might not yet be fully uploaded.
  • The “File is uploaded” event ensures the video has been fully uploaded and the URL is ready to use, making it the key action for saving the video URL.

When to Use “Recording is Finished”:
You might use it if you need to:

  • Notify the user that the upload process has started.
  • Trigger actions like showing a loading spinner or preparing for the upload to complete.

2. Do You Have to Create a New Thing with “File is Uploaded”?

No, creating a new thing is not mandatory. While the documentation highlights creating a new thing for timing purposes, you can save the video URL to a field in an existing thing instead.

The critical part is using the “File is uploaded” event to ensure the video URL is available at the right moment.

For further clarity and examples, feel free to check out our Demo Page.

If you have any additional questions or need further assistance, don’t hesitate to ask! :blush:

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble
Banner_Last3

#3

thanks i have it working but I indicated 1/1 aspect ratio and it gave me roughly 3.8/5. I’m on firefox. It saved in webm format. Is this a known bug?

I just confirmed it gave me the correct 1/1 in Chrome

#4

Hi @jeffmccutcheon ,

Thank you for bringing this to our attention! :blush:

The discrepancy you’re noticing is likely related to browser-specific behavior rather than an issue with the plugin itself. Here’s why this might happen:

Why This Happens

  • Browser Differences:
    Firefox and Chrome handle the HTML5 <video> and <canvas> elements differently, especially when it comes to aspect ratio enforcement and media encoding.

To better understand the issue, could you please confirm if this happens with other aspect ratios as well, or is it specific to the 1:1 ratio?

For now, we recommend using Chrome / Safari, as it seems to provide the expected output.

We’re here to help and ensure the best experience possible! :pray:

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble
Banner_Last3

#5

Hi @jeffmccutcheon

I wanted to follow up and see if you’ve had a chance to go over the message we shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.

We’re always here to assist and would be happy to help address any challenges you might be facing.

Looking forward to your reply!

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble
Banner_Last3

1 Like