Services Plugins FAQs

Signature Pad Plug-in Error

Hello;
I purchased the Paint and Signature Pad Plug-in.
When I drag it on my app’s web page, it created an error on my unrelated menu icon. The icon in preview displays an alternating Question mark/asterisk, and is not clickable, when running the preview.

Removing the instance of the plug-in on the page removes the error.

How do I find the issue?

Hi, @jon3!

Can you please clarify what menu icon are you using to replicate the steps? Also please provide screenshots of the result. As far as I understood, you have a problem only when you place the plugin element on the page without any settings, right?

Best, Julia.

Thanks for getting back to me.
The error presented itself when I just placed it on the page, it was one of the standard fa icons.

I have since used a different plug-in to capture signatures so I don’t have this installed anymore.

Hi, @jon3!

I am so sorry to hear that you have this kind of difficulties. Anyway if you have any further questions with regards to our plugin, please feel free to contact us! We are always here for you!

Best, Julia.