When I start typing someones name using the fuzzy search plugin it does the following. Can you help me understand if it’s a bug or if something is wrong?
Can someone get back to me on this?
Thank you!
Hello @ben3
Please accept my apologies for the late reply.
The issue you have faced is not reproducing on our side, unfortunately. We suppose there might be different reasons for it - the plugins incompatibility (some of your plugins are interfering with the Fuzzy search work), browser extension libraries interfering with the plugin work, some other data requests/workflows of the page affect the plugin work.
It can be several reasons, as you can see, that we can not control, unfortunately. I can recommend reinstalling the plugin, checking if there is only one input field with the unique ID, assigned to the plugin element, etc.
Apologies for not being that helpful.
So what you saw in the video is not a situation that has come up with before?
Hello, Ben.
Unfortunately, we cannot deny that a similar problem has never occurred with other users.
As far as we know, some users have encountered the same problem, but we do not have a solid solution for all cases because the reasons for them are extremely dynamic.
Exactly for this reason we proposed to you some variants to fix it, namely re-creating the plugin’s functionality in your application, reinstalling the plugin, or adding our Support Team as a collaborator in your application to make some tests and to find the solution for your case.
Apologized for this inconvenience.
BR,