Services Plugins FAQs

Square Card Form (Web Payments SDK)

Plugins
#1

Hi there
this plugin doesnt work properly
I always encounter this error trying to save card to particular user.

Plugin action Square Cards - Save Card error:
Error: “Customer with ID NJ9W51V5Q1D17DFWJP8H55ECD4 not found.”
at eval (eval at build_function (/var/task/util/util_harness.js:37:12), :69:15)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async /var/task/plugin_api_v4_alpha.js:198:29
at async harness (/var/task/harness.js:115:15)
at async /var/task/harness.js:154:64
at async withGlobalHandlers (/var/task/harness.js:66:10)
at async Runtime.myHandler [as handler] (/var/task/harness.js:154:10)

BTW this user do exist. and I can easily find them by fetching customers

what should I do?

#2

Hi @axel21051990 ,

Thank you for reaching out and for your purchase. :slightly_smiling_face:

To assist you more effectively with the question or issue you’re experiencing with our plugin, please provide us with additional information about your setup and what you’re encountering.
​
Specifically, we’d appreciate it if you could share:

  • A detailed description of your use case.
  • Screenshots and screencasts show how you’ve set up the workflow, the plugin elements configuration, the problem occurring, and what you were expecting instead. For recording screencasts, Loom is a great option.
  • Please provide the type of device and operating system version you’re testing on and the version of the plugin you have installed. If error messages appear during screencasts, please make sure your browser console is open and send us a link to your recording.
  • If the plugin has an update available, could you try installing it to see if it fixes the issue? If the problem persists, please send us the more details requested above.

We also suggest thoroughly reviewing our demo editor page and the documentation for successful plugin integration.
​
Thanks again and looking forward to your reply. :pray:

Best wishes,
Support Team
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#3

Hi @axel21051990 ,

I wanted to follow up and see if you’ve had a chance to go over the steps we shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.

We’re always here to assist and would be happy to help address any challenges you might be facing.

Looking forward to your reply! :pray:

Best regards,
Support Team
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