Services Plugins FAQs

Stripe Marketplace Express issue

Hey,

I’ve just recently gotten the Stripe Marketplace Express plugin since the other plugin I used was not working properly anymore.

Everything seems to be working fine with this plugin however, when I create an express account, the user goes through the onboarding, and it creates the account all fine but, about a minute or so later the express account is deleted out of my Stripe Connect dashboard, so they I am unable to do any further actions with the plugin since the account created no longer exists.

Has anyone else experienced this issue? Looking for some help since I cannot complete the marketplace feature for my platform (very inconvenient as it’s one of the big features that my platform has)

Hi @RSPortal, thanks for reaching out.

I’m afraid that a textual description doesn’t provide enough details to be able to identify any possible issue.

So far, I would recommend checking if there are no backend workflows or other workflows that contain the data deletion.
Also, please be sure that you’ve included the “Complete express/standard account connection” action to your workflow. See reference here: Stripe Marketplace Express Plugin

Hope this helps. If the issue will persist even after recheck, please let me know and share a screencast (I suggest using the Loom tool) with all related workflows setup.

Regards,

Hey, thank you for the reply!

The only workflows I have set up have been creating the express account, navigating to the onboarding link, and the “Complete express/standard account connection” once returned to the url using the “code” parameter.

I have done multiple tests with the workflow, and it all seems to work fine, and then the stripe seller account is just deleted randomly.

Let me provide some more detail via an example:

I navigate to my site and begin registering a seller.

I am navigated to the Stripe Connect onboarding, and fill out the information needed/required to have a fully operational sellers account.

I am then redirected back to my website with the “code” parameter now in the url.

My workflow “When page is loaded & “code” is not empty” is triggered, initiating the “Complete express/standard account connection”

All is well. I receive the email from Stripe, prompting me to verify my email (I use a real email for testing to ensure all aspects are working). I verify my email, and all is good on my website end, and on Stripe. The express account is showing.

Now, after all this is done, the express account is only available for maybe 1 - 2 minutes after all these steps have been completed, and then it is just randomly deleted from my Connect accounts list.

I am unsure if this is something on Bubble’s end, the plugin itself, or Stripe that is triggering the express account to be deleted.

Hi @RSPortal, thanks for the reply.
Let me additionally ask the developer team for feedback. Once I will get it, I will let you know asap.

Still, just to be sure that we are not missing something, please share (here or in DM) some screenshots or screencast with the workflow setup.

Thank you for your patience and understanding.

Regards,

Hi @RSPortal, thanks for your patience.

Regretfully, provided textual description doesn’t provide to developer team enough details for cause identification.

Please share (here or in DM) a screencast (I suggest using the Loom tool) with all related workflows & action setups. It will allow us to provide required support much faster.

Looking forward to your reply.

Regards,