Stripe Marketplace Express Plugin help needed

[michael.david.marsac]

Hello all, I need some help with getting this plugin going for a live teaching marketplace app. I used a great set up video from Lachlan which seemed to set everything up quite simply, but now it won’t let my seller account add it’s bank account information, comes back with an error. I have a feeling that this is because I used the same bank account as I did for the app administrator portion of setup. I.E. used the same bank information for the app to receive it’s cut as I did to make my first test seller. I need some help here

I then tried to do a payment from a user to a seller and received the below images error code. I assume this is because the sellers account isn’t set up but I’m really not sure. Need some hand holding here a bit and am incredibly appreciative of any help.

[Igor]

Hi @michael.david.marsac,
Thank you for reaching out, we kindly appreciate using the Stripe Marketplace Express Plugin.

In order to find out what possibly went wrong inside your app, can you please share a screenshot of your workflow step where you are using the action: Create Card Token StripeMarketplaceToken
Here is an example of this action being used on the plugin’s demo page.

Thank you and looking forward to your reply.
Best regards,

[michael.david.marsac]

Hi @Igor gor, thanks for getting back to me, I really appreciate it and hope I can return the favor someday. So sellers in my app are called instructors as it’s a learning marketplace. I’m having trouble allowing the instructors/sellers to connect their accounts. I’ll provide the workflows for that here. I currently have two separate paths for instructors to set up their payment connection. One occurs when a user changes their role from student to instructor and they are automatically sent to stripes page. The other is for users that sign up as an instructor initially and can come add their payment connection information at any time. I’ve added both pictures below. It returns with an error that I sadly didn’t get to screenshot but can if necessary. I fear that because my apps bank account is the same as this instructor/sellers bank account, it might not be working. It also might not be working because I have two pathways? Not really sure.

The second issue at hand is a user cannot add their payment information or at least cannot access it as the error from my original post displays. Below is a picture of that workflow.

Let me know if there’s any other information you need, I followed the instructions pretty much to a tee, but now that I’m testing it, it won’t work.

Looking forward to learning from you and appreciate your time

[Igor]

Hello @michael.david.marsac,
Thank you for your reply.

Have you tried using the step-by-step mode from the Bubble debugger to actually see the value of your workflow expressions, it’s a great tool when trying to debug an issue, and see if the workflow is executed correctly and the values are actually created and if it is assigning to the current user.

Below you can see the workflow from the plugin’s demo page run in a step-by-step mode as an example.

Also, I’ve carefully compared the provided screenshots with the plugin’s demo page and some fields are not complete inside your app, and some are incorrect, please find below more screenshots with the same actions and the default setup from the plugin’s demo page.

Summary

Please compare your setup with the above screenshots, for more workflow examples please check the plugins demo editor page to help you set the workflow actions inside your app.

Hope the above will be useful for you.

If you require any further information, feel free to contact me.
Best regards,