Stripe Marketplace Plugin- can not activate JCB payments

naokimatsuo · March 9, 2021, 8:47am

Hello,

I use Stripe Marketplace Plugin by making C to C marketplace.
I want to enable my customer to make a payment by JCB cards. But now, I can’t because connect account JCB_payment capability is not activated. How can I activate this?

I consulted this problem to Stripe Customer Support. His answer is JCB payments is able to be activated on bubble not Stripe dashboard. But I don’t know how.

Does this plugin support JCB payments? If so, how can I enable my connect accounts to receive JCB payments?

Now, my connect account capability is only “transfers” and “card_payments”.

alexandru · March 9, 2021, 7:08pm

Hi @naokimatsuo,

Thanks for reaching out. Please let us investigate whether or not our plugin supports the jcb_payments capability, then I’ll get back to you with a reply asap!

Best,
Alex

naokimatsuo · March 10, 2021, 9:00am

Thank you! I’m waiting for your reply.

alexandru · March 10, 2021, 2:09pm

Hi @naokimatsuo,

Yes, it should be compatible. For the SCA implementation it is compatible for sure when using the Checkout.

You’ll need to activate this option in your dashboard, and when setting up the workflow actions so your platform users connect their accounts, fill in the jcb_payments here:

And/or here:

Best,
Alex

naokimatsuo · March 11, 2021, 2:29pm

Thank you for your reply.
I understood how to enable new seller to receive JCB payments.

But, how about existing accounts?
My web site has many sellers who have already registered Stripe Express.(Their capability is only transfer and card_payments.)

How can I enable existing seller to receive JCB payments?
Do they have to register Stripe again? ( I don’t want them to register Stripe again because it is so troublesome.)

I’m sorry to ask you many questions. Please answer this question.

alexandru · March 12, 2021, 11:18am

Hi @naokimatsuo,

Thanks for feedback. You can simply use the Update a seller action and indicate capability to be enabled (it can be used not only for US, we’ll have to update the documentation).

Best,
Alex

naokimatsuo · March 12, 2021, 11:34am

Thank you for your response.

So, I need to create an admin page where I can update seller capability, right?

I don’t want seller to update their capability themselves because this is my job.

alexandru · March 12, 2021, 3:45pm

Always welcome @naokimatsuo!

You can implement in any way you prefer. The Marketplace plugin allows you to use the updating feature so you can enable the capabilities.

Best,
Alex

naokimatsuo · March 17, 2021, 5:40am

Thank you for last time.
I tried to implement this, (I added “jcb_payments” to capability.)

I got an error.

alexandru · March 17, 2021, 11:39am

Hi @naokimatsuo,

Thanks for feedback. Have you tried to use all of the capabilities? Because you need to request the jcb_payments, along with card_payments and transfers . You can check the original doc here.

Best,
Alex

naokimatsuo · March 18, 2021, 3:05am

Thank you, I will try this.
And I have another question.

I only update connect accounts capability, I don’t update other information like email and seller ID.
In this case, It is okay I will try this.
And I have another question.

I only update connect accounts capability, I don’t update other information like email and seller ID.
In this case, It is okay to leave it blank?

alexandru · March 18, 2021, 12:41pm

Hi @naokimatsuo,

All the fields are optional except for Seller ID, as this is the ID of your account you need to provide, in order to update the information for. So you just need to provide the Seller ID, then the information you want to update.

Best,
Alex

naokimatsuo · March 28, 2021, 8:51am

I added “jcb_payments” to capability, but it doesn’t work. I got a same error.

alexandru · March 30, 2021, 2:26pm

Hi @naokimatsuo,

I have already replied to your message via Intercom chat. Please let me know once you check the JCB setups to be requested from your JCB.

Best,
Alex

naokimatsuo · April 3, 2021, 1:38pm

Thank you for your reply.

I tried typing just jcb_payments, I didn’t got an any error.

But, I can not use JCB card yet. In the first place, JCB_payments was not added to capability in Stripe Dashboard.

alexandru · April 5, 2021, 1:56pm

Hi @naokimatsuo,

Thanks for feedback. This is the thing, the JCB should be made available in your dashboard. Please refer to the shared links, where you can follow the instructions about JCB.

Best,
Alex