Services Plugins FAQs

Stripe payout issues

Templates
#11

There seems to only be one customer id baked in but surely this needs to be dynamic. I believe the call is only working for one customer id that is registered to your stripe account rather that dynamic for multiple users?

Let me know if you could help with this as this seems to be the error

#12

Hi @Serg

I think I managed to solve the problem.

When the uplance template is purchased there are built in stripe customer ids and account ids. These are specific to someones individual stripe account so at the moment it is configured to zeroqodes and when someone buys the template they dont have those account in their stripe account- this is why it would work on your end and not mine. I have updated these from code from my account based on test customers on my stripe.

Happy to share how I did this if it helps your add more detail to your guides so your future customers dont have this challenge

Really appreciate your support

Matt

#13

Dear @goalgetters69, I am glad to hear that you’ve managed to solve the issue.
We will check and see how the template current supporting documentation can be updated, in order to provide more information to users about the payment flow.

Thank you and have a nice day!

Regards,

#14

Almost 2 years ago, but I could really use the information on the solution you found. Thank you.

#15

Hi @odomrob2000, thanks for your message.

To adjust the template to your own project requirements, please be sure to check the template’s supporting documentation as well as check the payment workflows and change the default information as per your own.

For example:
charge workflow

If there will be any other template-related questions, please let me know.

Regards,

#16

Thanks @Serg. Seems like my admin page is successfully communicating with Stripe, so that’s good, but during a simulated transaction in the template I’m getting insufficient balance error messages. I know this may be a Stripe setup not an Uplance question, but do you know how to load more simulated funds into my test stripe account? See picture.

Screenshot 2023-01-23 201130
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#17

Hi @odomrob2000 and @Serg,

We have the same issue with the insufficient balance error. Would be great to get some guidance on this.

We are using the Uplance template and trying to update the payment accounts.We are having some issues with our connected Stripe account. We have a marketplace where users can purchase a service and then money will go to our connected account, then 90% to the seller and then 10% to our main Stripe account.
On the front end when trying to complete the payment we get an error stating “No such destination”. In the back end on the API Connector for Stripe we get the following issues:

  • on the call "Request transfer we get an error stating “balance-insufficient”: There was an issue setting up your call. Raw response for the API Status code 400 { “error”: { “code”: “balance_insufficient”, “doc_url”: "Error codes | Stripe Documentation", “message”: “Insufficient funds in Stripe account. In test mode, you can add funds to your available balance (bypassing your pending balance) by creating a charge with 4000 0000 0000 0077 as the card number. You can use the /v1/balance endpoint to view your Stripe balance (for more details, see stripe.com/docs/api#balance).”, “request_log_url”:
  • “Retrieve a customer”: There was an issue setting up your call. Raw response for the API Status code 404 { “error”: { “code”: “resource_missing”, “doc_url”: "Error codes | Stripe Documentation", “message”: “No such customer: ‘cus_I3w8sXqyfbNBam’”, “param”: “id”, “request_log_url”:

Many thanks,
L

#18

Hi @odomrob2000, thanks for your reply.

As mentioned in your error, you need to top up your test account balance.
For that, please enter your Stripe test account and create a new payment:

image
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using the indicated credentials:
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Please check all payment workflows and replace the default data with information that relates to your own project.

If there will be any other questions or issues related to our template, please let me know.

Regards,

#19

@Serg that worked like a champ. I’m happy to report it’s working now as expected. Thanks for the effective support.

1 Like
#20

@odomrob2000 glad to hear that it worked. If there will be any other questions about our products, you know where to find us :wink:

Have a great day!

Regards,

#21

@serg, still along Stripe integrations lines so continuing here: I’m having problems with Stripe CUSTOM API - Retrieve Customer as the Data Source to display the correct information on Group Money Source on the Employer page. I’ve checked and confirmed everything mentioned here: Stripe Retrieve Customer missing 'sources' (Uplance)

#22

Hi @odomrob2000, thanks for your message.

For a better understanding of your case, please add our Support Team email to the list of collaborators to your application and provide me a link to your application.
This will allow us to check your settings and run some tests to find a solution for the mentioned problem.

To add our Support Team as a collaborator, you need to do the following steps in the Bubble Editor:

Settings > Collaboration > Add email support@zeroqode.com

Note: avoid the warning message regarding the plan, as we are an agency and you can easily add us to your collaborators.

Looking to hear you soon.

Regards,

#23

I have added you as a collaborator. Thanks!

#24

Hi @odomrob2000, thanks for providing access and your patience.

The API call that is responsible for retrieving card information is missing from your application.

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As a possible solution, allow me to recommend creating a new copy of the application, which will come with a complete setup, having all settings set, and displaying all required information - so you can proceed with the customization without any bug fix required.
In case you would like to continue customization works on the already created app, a fresh copy of the template may serve you as a setup example& reference (in this case, let me know, and I will share a few more screenshots for guidance).

Looking forward to your reply.

Regards,

#25

Hi @serg. Thanks for finding that. I’ve completed quite a few modifications already in the app, so starting with a fresh template isn’t a great option for me. I think setting up the missing API call is something I can do if you provide me with some guidance. That’s what I’d prefer.

Thanks again for your support.

#26

Hi @odomrob2000, thanks for your reply.

For that, please:

Please note that on each step you can use a freshly created template copy as a setup reference and copy example.

Hope this helps. Let me know if there will be any other template-related questions, I would be glad to help.

Regards,

#27

Success! Thanks again @Serg

2 Likes
#28

@odomrob2000 you’re welcome :wink:
If there will be any other questions about our products, you know where to find us :hugs:

Have a nice day!

Regards,

#29

Hi Serg,

Thank you for the response,I have re-done and it has now worked.

An additional question, do you know how to charge Stripe fees from the user and not from the example 10% that is coming to the platform?

#30

Hi @laila, thanks for your question.

Allow me to recommend checking the Create a refund action capacities, from the Stripe Marketplace Token Action Calls, as well as see setup examples that may be useful here: #1 Stripe Marketplace Express Plugin for Bubble | Zeroqode (See the demo editor button).

If there will be any other plugin-related questions, please let me know.

Regards,