Hi @a.barnesrider, thanks for your message.
For a better understanding of the issue, please share (here or in DM) a screencast with the related setup and use case flow you are trying to implement. It will allow us to identify the cause much faster.
Looking forward to your reply.
Hi @wash820, thanks for your message.
It might related to the fact that used device is not compatible with the plugin.
It is intended for Safari (iOS 13.3+ / Desktop Safari 13+) browser’s on any Apple device with a Face ID scanner or Touch ID sensor. It should work on other platforms such as Android & Windows, but due to wide variety of existing browsers and devices, regretfully we can not guarantee that it will work properly on a certain one.
Please let me know if there is anything else that I can help with about our plugin.