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Twilio - Send Text Messages (Send message to a subaccount)

So, I need to make sure the SMSes are sent to a twilio subaccount rather than the main account (in a dynamic way, as there are many subaccounts using my app). The issue is that I can’t figure out where to do that, except with the “Twilio Send Text Message (deprecate)” action, where I can actually choose the SID. Problem is… As the “deprecate” tag indicates, it doesn’t work. And the new way to send SMSes doesn’t leave the choice of the SID. Any alternative to fix my problem?
Thanks in advance!

Hi @anamir94, thanks for your message.

For your case, you still can use the “Deprecated” action, as it is working and will not be removed.

Hope my answer helps. If there will be any other plugin-related questions, please let me know.


Hello @Serg, thank you for your answer!
I did try the deprecated action using the main twilio account and it did work indeed (even though it doesn’t take into account linebreaks). Seems like it only didn’t work when I was using the subaccounts SIDs. Would you perhaps have an idea why it didn’t? I guess maybe it has to do with Twilio itself.
Thanks in advance!

Hi @anamir94, thanks for your reply.

For a better understanding of your case, would it be convenient to add a bit more details to your use case, namely screenshots or a screencast of the setup you use? What failed to work and in what conditions.

It will allow to provide required answer much faster.

Looking forward to your reply.

Hello @Serg,
Sorry for my late answer, I have managed to solve the problem as I understood that the subaccount needed its own phone number to send messages and wasn’t using the number of the main account. Now everything works and I can use the subaccount to send messages.
The only issue remains the “\n” appearing instead of the linebreak, and as I saw in another topic in this forum, you solved the issue in the new “Send SMS” action. Now since I really need to specifiy the subaccount, how can I deal with these faulty linebreaks, if there is any solution for my case? Thanks in advance.

Hi @anamir94, thanks for the reply.

Let us check what could be done in this regard. Once any news will become available, we will let you know asap.

Thank you for understanding.


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Hi @anamir94, thanks for your patience :pray:

We’ve pushed a plugin update that should fix this issue. To give it a try, please upgrade your plugin to version 2.10.0 (Adjusted for new page structure) and use the “Send message” action.

Please let us know if there will be anything else that we can help with about our plugin.


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Hey @Serg I’m sorry for my late answer as I was in holidays among other things

So I have upated the plugin and tried it but still got the \n in the messages…

I will try again though and will let you know if I manage to solve the issue.
Thank you so much