Services Plugins FAQs

TwilioWhatsapp plugin

I installed the plugin, but all my Whats app messages fail with the error code 11200 - HTTP retrieval failure Twilio servers were unable to fetch a non-error response from the designated URL.

The payload I receive through the webhook is:
{"…,“error_code”:“11200”,“more_info”:{“Msg”:“Attempt to retrieve media failed.”,“EmailNotification”:“false”,“httpResponse”:“404”,“LogLevel”:“ERROR”,“url”:“https…”},“webhook”:{“type”:“application/json”,“request”:{“url”:“https…”,“method”:“GET”,“headers”:{},“parameters”:{}},“response”:{“status_code”:null,“headers”:{“Transfer-Encoding”:“chunked”,“X-Cache”:“MISS from Twilio-Cache”,“CF-RAY”:“8bfe893868d1d0bc-CDG”,“Server”:“cloudflare”,“X-HS-Prerendered-Error”:“Wed, 04 Sep 2024 12:37:42 GMT”,“Connection”:“keep-alive”,“X-Twilio-WebhookRetriable”:“false”,“Date”:“Sun, 08 Sep 2024 11:18:07 GMT”,“Strict-Transport-Security”:“max-age=31536000”,“X-Cache-Lookup”:“MISS from Twilio-Cache:3128”,“Content-Security-Policy”:“upgrade-insecure-requests”,“X-Twilio-WebhookAttempt”:“1”,“Vary”:“Accept-Encoding”,“Set-Cookie”:"__cf_bm=_02Avh8U4x9YH6L47fD09W0.VA6NMY…",“X-HS-Reason”:“404 predicted at edge”,“alt-svc”:“h3=”:443"; ma=86400",“Content-Type”:“text/html”},“body”:"<!doctype html><html lang=“de”>\n <meta charset=“utf-8”>\n \n \n \n <link rel=“shortcut icon” href=“https…”>\n \n <meta name=“description” content="">\n \n \n \n \n \n \n \n <meta name=“viewport” content=“width=device-width, initial-scale=1”>\n\n \n <meta property=“og:description” content="">\n <meta property=“og:title” content="">\n <meta name=“twitter:description” content="">\n <meta name=“twitter:title” content="">\n\n \n\n \n \na.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-m…"}}}

How should I fix this?
Thank you

Hi @andreia.arama,

Thank you so much for reaching out to us!

Could you please provide more details about what you’re doing when you encounter this error message? Screenshots and any extra information would be greatly appreciated, as they would help me recreate the issue on my side!

I’ll do my best to assist you where I can :pray:

Best regards :sunflower: