Services Plugins FAQs

Uplance - password reset bug

Hi. I’m looking for some help with a bug in user password reset within the Uplance template.

Using google chrome, when prompted to enter the current users password, Google offers a dropdown of prior passwords. When a user clicks on a prior password, it triggers a workflow and resends the user to the dashboard, and preventing a user from updating their password. I can’t find this workflow anywhere.

I’ve checked the checkbox to prevent any action on an enter event - but this did not help. Changing the text box from password to text prevents this behaviour - but reveals the password.

Any thoughts?

Hello, @IamDave
Thanks for reaching out.

Unfortunately, this issue is not reproduced from our side. For this reason, please allow me to provide you the screenshots from our Demo Editor, where you can see the method of configuration of the “Reset” action:

In order to investigate your case in more detail, please provide us a screenshot ( even better screencast) with the entire process for the Reset password and all related workflows.

Looking to hear you soon.
Best regards,

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