Services Plugins FAQs

Uploader - Not clickable

Plugins
#1

The multi-file uploader had been working fine but is now unresponsive on click.
I.e. when a User clicks Browse to open the File picker nothing happens. If a file is dragged into the dropzone then it still functions, but I’m getting no response from the click action.

Any help appreciated!
Ed

#2

I just picked this up from the console - I’m not sure if relevant to the issue?
It’s also asking me for my UploadCare key, but hosting via Bubble so this is blank?
Thanks

2filepond.min.js:9 Uncaught (in promise) TypeError: Cannot read properties of null (reading 'insertBefore')
    at L (filepond.min.js:9)
    at Object.replaceElement (filepond.min.js:9)
    at filepond.min.js:9
    at no (filepond.min.js:9)
    at Object.e.create (filepond.min.js:9)
    at eval (VM1624 Advanced-Multi-Uploader-update--Uploader-.js:138)
#3

Hi @ed11, thanks for your message.

I’m afraid provided details are not enough to identify the possible issue (for example it might be an element overlapped to the dropzone, or any other cause related to plugin element settings).

Please share a screencast or screenshots with details of plugin element setting and use case flow. That will allow us to help you with a solution much faster.

Looking forward to your reply.
Regards,

#4

Hi,

I have the same issue.

The click action is very unstable. Works 50% of the time.

Have you heard anything about this?

Thank you

#5

Hey @timmarcie ,
Thank you for contacting us.

To help you troubleshoot the issue more effectively, I’ll need a bit more information:

  1. Which specific plugin are you using?
  2. What device and operating system are you testing it on?
  3. Have you tested the plugin on our demo page, or only on your own project?
  4. Are you using the new Bubble responsive engine or the old one?

These details will help me understand the situation better and provide the best solution. :blush:

Feel free to share any additional details if needed!

Best Regards,
Anton

Support Team

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#6

Hello,

Thanks for your reply.

  • I’m using the Multi File Uploader plugin in the 15 plugin bundle. It is updated to the latest version.
  • I’ve tested on Macbook pro and Iphone using Chrome.
  • I have tested the demo with no issue.
  • I am using Bubble responsive engine.

I haven’t been able to find the root cause. This bug is very random. Re-loading the page would sometimes fix the issue.

Thank you!

Tim