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Uploader - Not clickable

Plugins
#1

The multi-file uploader had been working fine but is now unresponsive on click.
I.e. when a User clicks Browse to open the File picker nothing happens. If a file is dragged into the dropzone then it still functions, but I’m getting no response from the click action.

Any help appreciated!
Ed

#2

I just picked this up from the console - I’m not sure if relevant to the issue?
It’s also asking me for my UploadCare key, but hosting via Bubble so this is blank?
Thanks

2filepond.min.js:9 Uncaught (in promise) TypeError: Cannot read properties of null (reading 'insertBefore')
    at L (filepond.min.js:9)
    at Object.replaceElement (filepond.min.js:9)
    at filepond.min.js:9
    at no (filepond.min.js:9)
    at Object.e.create (filepond.min.js:9)
    at eval (VM1624 Advanced-Multi-Uploader-update--Uploader-.js:138)
#3

Hi @ed11, thanks for your message.

I’m afraid provided details are not enough to identify the possible issue (for example it might be an element overlapped to the dropzone, or any other cause related to plugin element settings).

Please share a screencast or screenshots with details of plugin element setting and use case flow. That will allow us to help you with a solution much faster.

Looking forward to your reply.
Regards,

#4

Hi,

I have the same issue.

The click action is very unstable. Works 50% of the time.

Have you heard anything about this?

Thank you

#5

Hey @timmarcie ,
Thank you for contacting us.

To help you troubleshoot the issue more effectively, I’ll need a bit more information:

  1. Which specific plugin are you using?
  2. What device and operating system are you testing it on?
  3. Have you tested the plugin on our demo page, or only on your own project?
  4. Are you using the new Bubble responsive engine or the old one?

These details will help me understand the situation better and provide the best solution. :blush:

Feel free to share any additional details if needed!

Best Regards,
Anton

Support Team

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#6

Hello,

Thanks for your reply.

  • I’m using the Multi File Uploader plugin in the 15 plugin bundle. It is updated to the latest version.
  • I’ve tested on Macbook pro and Iphone using Chrome.
  • I have tested the demo with no issue.
  • I am using Bubble responsive engine.

I haven’t been able to find the root cause. This bug is very random. Re-loading the page would sometimes fix the issue.

Thank you!

Tim

#8

Hey @timmarcie ,
Thank you for sharing additional details.

I also double checked the demo page of our plugin with Iphone and Macbook, but never found the problem you mentioned above.
Please configure the plugin as shown on our editor demo page, and also feel free to use the documentation for this plugin.

Other than that, here are some general tips that may help solve this problem:
Conflict with Other Plugins or Libraries:

  • If your page uses another plugin that relies on a similar library (e.g., Dropzone.js or other file-upload-related libraries), it could lead to conflicts. These conflicts typically happen when different versions of the same library are loaded simultaneously.

Recommendations:

  • Check which other plugins are installed in your project. Temporarily disable plugins related to file uploading or data processing and test the Multi File Uploader plugin.
  • Ensure that custom scripts or external libraries (if you use any) do not conflict with the Multi File Uploader plugin.

Issue with Bubble Responsive Engine:

  • If you’re using the new Bubble Responsive Engine, improper configuration of the container holding the Multi File Uploader could cause unexpected behavior (e.g., the plugin element may resize incorrectly if elements are being reloaded dynamically).

Recommendations:

  • Make sure the plugin element has sufficient space and that its container is not being hidden or resized unpredictably in mobile/desktop views. Try disabling the responsive settings temporarily to test.
  • Use the Bubble debugger to ensure the plugin renders correctly in problem scenarios.

Browser Cache or Cookie Issues:

  • Since the user mentioned “reloading the page sometimes fixes the issue,” this could indicate a conflict with cached data or cookies in the browser.

Recommendations:

  • Clear the browser cache and test again.
  • Test the plugin in incognito mode.

Thank you for understanding.

Best Regards,
Anton

Support Team

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