Services Plugins FAQs

Video Recorder Plugin not working for specific devices

Hi team zeroqode, we are using a plugin published by you called “Video Recorder” (here it is : Video Recorder Plugin | Bubble) , but we are facing trouble using it for some devices (example Iphone ). We are also facing saving rendering issue. The video is taking too much time to get saved.

Can you help us with the issues as we are not even able to use it on iphones and we have invested too much till now?

I can provide you collaborator access if you want to see the implementation and let us know if we are missing something

Hello @ayushgarg1951

Thanks for reaching out.

Yes, indeed. We’ve tested the plugin on different devices regarding your feedback, and you are right. Apologies for the inconvenience. :pray:t2:

This issue might be related to format, we will check this and I’ll get back to you as soon as I have any updates. In the meantime, can you please tell us which format you are using?

Best,
Gulce

We are using .webm format which is being saved on bubble’s database.

Please keep me updated about the issue and let me know if you have any other questions.

Thanks

Hello @Gulce

I hope you guys are working on the issue I mentioned. So upto when I can expect a update regarding the issue?

Hi @ayushgarg1951

We are currently investigating the issue with our Developers. I’ll get back to you with the answer as soon as possible. But, at the moment, I’m unable to provide you with an approximate time estimate.

Thank you for your patience and understanding.

Have a good rest of the day!

Best,
Gulce

Sure @Gulce

Eagerly waiting for your reply!

Thanks
Aayush

1 Like

Hi @ayushgarg1951
Thanks for your patience.

The developer team has finished the investigation. They found out that, due to the restrictions in the library our plugin uses, unfortunately, we can’t fix the issue that appears on old versions of iOS. We are sincerely sorry for this kind of inconvenience.

As for other devices, video upload time is long, but we cannot increase the download speed of previews. It depends on many criteria, like internet speed, browser (version), device, file size, and many others.

Please accept my apologies for not being able to help you on this matter. :pray:t2:

Best wishes,