Services Plugins FAQs

Video Recorder Plugin (v1.59.0) – suddenly broken, TypeError: can't access property "video", _0x58763c is null

Hi everyone,

our Video Recorder plugin stopped working over the weekend (was working Saturday, broken Sunday) without any changes on our end.

Errors in the Bubble debugger:

  • Error: Video Recorder TypeError: can't access property "video", _0x58763c is null – on Start Recording
  • Error: Video Recorder MediaRecorder not found! – on Stop Recording

What we tested and ruled out:

  • Camera initializes correctly (“Camera settings obtained” appears in console)
  • Crash happens inside Video-Recorder-Start-Recording-.js – plugin-internal code
  • Visible on page load: yes
  • Camera permissions: explicitly granted
  • Plugin rollback to older version: did not help
  • Zeroqode live demo: works fine in the same browser
  • Separate test page with minimal setup: same errors
  • Multiple browsers (Chrome, Safari): same result

My workflow:
Workflow 1: Button start is clicked (recording is no)

  • Step 1: Start Camera VideoRecorder B

Workflow 2: VideoRecorder B Camera Is Enabled

  • Step 1: Start Recording VideoRecorder B (Autosave: yes, Max length: 70, Medium Quality, Codec: video/webm;codecs=vp8,opus)
  • Step 2: Set states recording = yes (pitch_edit)

Workflow 3: Button start is clicked (recording is yes)

  • Step 1: Stop Recording VideoRecorder B
  • Step 2: Set states recording = no (pitch_edit)
  • Step 3: Set states uploading = yes (pitch_edit)

Workflow 4: VideoRecorder B File is uploaded

  • Step 1: Set states recorded_video_url = VideoRecorder B’s Video URL
  • Step 2: Make changes to Pitchprofil → pitch_video_url = VideoRecorder B’s Video URL
  • Step 3: Set states video_uploaded = yes
  • Step 4: Set states uploading = no
  • Step 5: Stop Camera VideoRecorder B
  • Step 6: Run Javascript

Camera initializes correctly (“Camera settings obtained” appears in console), crash occurs at Start Recording in Step 2 of Workflow 2.

Conclusion: Since it breaks even on a minimal test page with no other elements, and the Zeroqode demo works, this looks like a compatibility issue with a recent Bubble update.

Has anyone else experienced this? Is a fix in progress?

Hi @cancakiro94,

Thank you for providing such thorough details about the workflows and debugger errors.
This breakdown is incredibly helpful for our team to investigate the potential compatibility issue.

I noticed you also reached out to us directly via support email. We are currently waiting for your reply on that email thread so we can keep all your troubleshooting data in one place and look into this further for you.

Please check your inbox and reply to our latest email when you have a moment.
We will continue the conversation there to get this sorted out as quickly as possible!

Best regards,
Support Team
Browse all Zeroqode Plugins for bubble
Banner_Last3

Hi Constantin, thanks for your reply and i am glad the Information is helpful. I have replied yesterday via mail, did you get that mail?

Best regards
Can

Hi @cancakiro94,

We received your post and have already sent a detailed response to your inquiry via email.

To avoid duplicating efforts and to follow up on your issue effectively, we prefer keeping our communication within a single channel.

Please check your inbox and reply directly to our email thread at support@zeroqode.com so I can assist you with investigating your application setup.

Best regards,
Support Team
Browse all Zeroqode Plugins for bubble
Banner_Last3