Services Plugins FAQs

Video recording mp4

Hello support,
I’m using this Video recording plugin : Video Recorder Plugin for Bubble | Zeroqode
The output format is webm format. Is there a way to change it to mp4? As I already have my app in mobile, I’m reading videos with mp4 format. I tried with webm but it not reads webm videos in flutter.

Thank you.

Hi there @Amin.b,
Thank your message and purchase :slightly_smiling_face:

I will check with the development team, as soon as I hear back from them I will be sure to get back to you.

Thank you for your understanding :pray:
Best regards.

Hi @Amin.b
Thank you for your patience, hope you are doing well. :pray:

After carefully testing on multiple browsers and devices our dev team concluded that based on the device type the default output format is selected.

For desktop and Android devices, only the WEBM format is supported , while for the iOS devices mp4 is the default output format.

As a workaround, we recommend you try a WEBM to Mp4 converting tool, or as an alternative, you can try searching for a plugin on the Bubble marketplace: Plugins | Bubble.

Hope it helps. :pray:

If you have other product-related questions, please let me know, will be glad to help.
Best regards,

I have another important question: I upload the videos to S3, I need the transfer to be fast.

S3 has an option to enable into the bucket it calls: Transfer acceleration. (They generate an endpoint for this)

How can I use “Save video to AWS” Action to be able to save it using transfer acceleration.

Another point, I tried to record and save video to AWS using Chrome browser and it works. But in Safari, nothing happen.

Any tips?

Hello @Amin.b,
Thank you for your message and sorry for the delayed reply over the weekend.

Would it be convenient for you to provide more details regarding your use case?

Namely, screenshots and screencasts of your workflow setup, plugin element, the issue you see, and the expected result, for screencast recording( I can suggest using the Loom tool).

Please record a video in step-by-step mode with the browser’s console enabled, in case there are any error messages there, and share a link with us so we can understand better your use case.

These details will help us reproduce your setup on our side and look into it.

Thank you once again and looking forward to your reply.
All the best, :slightly_smiling_face:
Take care!