Services Plugins FAQs

Voice Recognition with Actions doesn't work on mobile

Plugins
#1

Hi,

I’ve recently installed this plugin for an app I’m building. It works as expected on desktop - no problems at all.

But when I run the app on mobile, it doesn’t work. The app is a voice-enabled chatbot, and I can get it to work the first time I interact with it, but it stops working after the first round of interactions.

This is the workflow at the end of the first round of interaction (user talks → bot responds → reset states)
https://imgur.com/atlJvtr

This is the workflow that detects when the user talked (it seems like this is where it’s breaking, but I can’t be sure)
https://imgur.com/DsWIlBH

I don’t think I’m doing anything wrong here. I’ve tried to debug this with console logs and whatnot, and the states seem to be changing correctly. I can’t figure out the issue.

Thanks.

Edit: adding to this, I’ve also realised that the ControlledByVoice.IsListening value is not set to true when on mobile, if the user is talking. This works correctly on desktop (the value goes to true when the user starts talking)

#2

Hey @gpirescampos ,
Thank you for contacting us.

To better assist you, could you please clarify a few details?

  • Are you running the app as a web app (via the browser) or as a native app on mobile?

  • What device and operating system are you using (i.e., iPhone with iOS or Android)?

  • In which browser did you check?

These details will help us investigate the issue further. Thank you for your patience!

Best regards,
Anton

#3

Hey @AntonZ,

I’ve managed to fix it. The trick was to run Auto Listen Mode only once. That seems to do the trick.

But now I have another problem: when running this on an iPhone 16 (iOS 18), Safari Browser, the plugin isn’t able to pick up on the voice. Hard to debug this, so any input would be great.

Thanks

#4

Hello @gpirescampos ,
Thank you for your reply.

We tested the plugin on different versions of iPhone 17.1.0, 18.0.1 and did not find the problem you are mentioned, the plugin works as it should (Video)
Please test our plugin on your device on our demo page and tell us if the plugin works as it should.

If everything works fine, then configure the plugin exactly as stated on our demo page.

Thank you for your understanding and I look forward to hearing from you!

Best Regards,
Anton

Voice Recognition Plug-in: Not working on mobile device
#5

Hi @AntonZ I’m going to check the demo page again and get back to you if I find any issues. Thanks!

1 Like
#6

Hey @gpirescampos ,
Hope you are doing well.

We are still waiting for more information from you to help you solve the problem.

Looking forward to hearing from you.

Best Regards,
Anton

#7

Hey @AntonZ, I still haven’t had the time to test this.

#8

Hey @AntonZ, I’ve checked the demo page and everything seems to be ok with my implementation.

As you mentioned above, you tested this on different iPhones. Did you test it on physical or virtual devices?

#9

Hey @gpirescampos ,
Thank you for your reply.

We tested on different physical devices and everything worked fine on our end.
Please configure your plugin as shown on our demo page, then the plugin will work exactly as it should.

Thanks for understanding.

Best Regards,
Anton

Support Team
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#10

Hey @AntonZ, I just tested this on an iPhone 13 and the plugin doesn’t seem to work. Can you test this on your side?

#11

Hello @gpirescampos ,

We tested this plugin on our demo page again on different browsers/versions of IOS/Iphone versions and found no issues.
Could you record us a little Loom video to show us the problem you encountered when using this plugin

Looking forward to your reply.

Best Regards,
Anton

Support Team
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