Services Plugins FAQs

Wasabi download files does not work on Iphone

#1

I just upgraded to the latest Wasabi plug-in V1.130.0 from a much older version V1.104.

All works well enough until I try to download a file from my iphone 15 - browser Chrome, or my web browser in responsive design mode for an iphone 11. I use firefox, but it does not work on Chrome in responsive design mode either.

I try to download, and I see a quick flash that something is happening, but no file appears and there is nothing in my download folder.

File handling is in a re-useable element that works fine every where else.

In fact, on the responsive design mode on my browser, if I change the target to Galaxy S20 Ultra then it all works.
Or if I select Iphone 11, but change the User Agent to any other option it all works.

So something about the mobile browser and at least the Iphone I cannot get to work for file downloading.
Uploading works fine.

I have tried to find a security setting to change. I enabled popups, it made no change.

Any ideas how to make Wasabi file downloading work with this plug-in on an Iphone.

Ohh, when I re-loaded my old app branch with plug-in V1.104 the file download is fine.

Thanks

#2

Hi again @jon3,

Could you please let me know which files you’re trying to download from your bucket on the iOS device?

We made some changes to the downloading feature in version 1.129.0 of the plugin. Please try updating to version 1.129.0 and see if the issue persists.

I’ll do my best to get to the bottom of this!

Best regards :sunflower:

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#3

I am using 1.30 but I tried 1.29 and it was the same problem.

To better show it, I made a quick video (since a picture is worth a thousand words!)

Video

I also tried this on my actual Iphone and the behavior is the same.

1 Like
#4

Hey your mention of updates to downloading in 1.29 inspired me to try an older version of your plug-in to see if it is better.

In my testing, 1.28 works for downloading on IOS.

1.29 and 1.30 do not.

i can go back and forth, changing the plug in version, and recreate the issue repeatedly.

#5

Hi @jon3,

Apologies for the delay! I meant version 1.128.0 in my previous message - it was a typo.

Thank you for confirming that. We’ll get to the bottom of it and reach out with an update as soon as we have more information. In the meantime, please feel free to let me know if you have any other concerns.

Best regards :hibiscus:

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#6

Hi @jon3,

Hope you are good!

I wanted to let you know that a new version for the Wasabi plugin has been released - update 1.132.0. This version came with some updates to the downloading logic, and now the files should download on your iOS device without any problem!

Please update the plugin on your side and test it out. Provide me with some feedback if everything is working or you have some other unexpected behavior as soon as you have the possibility!

Best regards :sunflower:

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#7

Yes I have tested it, and for me the file download on the latest version does now work as expected.

#8

Hi @jon3,

I’m thrilled to hear everything is running smoothly now! It’s always a pleasure to help, and we truly appreciate having you as part of our community :hugs:

If you’ve been enjoying our plugins, we’d love to hear your thoughts! Your feedback not only makes our day but also helps others in the Bubble community discover the best tools for their projects!

Leaving a quick 5-star review takes just a minute and makes a world of difference. Simply head to the Plugins tab in the Bubble editor, search for the plugin, and rate it :star2:

Want to help even more? Share your experience on:

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Your support means everything to us and helps us continue building awesome products for you! Thanks a ton, and have an amazing week ahead :pray:

Best regards :hibiscus:

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