Services Plugins FAQs

Wasabi Plugin - Upload File To Wasabi From Another Cloud (Internal Server Erro)

Plugins
#1

Hi, I’m facing an issue with the Wasabi plugin and here is some information I noticed about the error:

  • I’m not sure what size the file is to give this error, but I tested from 18MB upwards and it happened.
  • Both actions (Upload File To Wasabi From Another Cloud Wasabi S3 and Wasabi - Upload File To Wasabi From Another Cloud) give the same error, I’ve tried both.
  • I looked here on the forum before publishing and saw a suggestion such as marking the preview generation as “no”, I did the test and nothing came of it, especially because this action does not generate a preview by default.

Here are some images of the error, I tried to send a video but the platform here doesn’t allow it:

Image 01: Here it worked, it is an image with 116KB

image
image761×577 27.6 KB

to be continued…

#2

Image 02: Here it went wrong, it is a 20.9MB image, and this internal server error appears.

image
image1274×722 33 KB

to be continued…

#3

Image 03: This is the workflow

image
image603×898 28.8 KB

I hope someone can help me with a solution, if you need more information let me know.

#4

Hi @portflou,

Thanks for your message!

We received your email regarding the same issue, so let’s continue our conversation there to avoid any misunderstandings :pray:

To recap, I have experienced the same issue, and an investigation has been opened. I will message you with more information as soon as it’s available.

Best regards :sunflower:

#5

Hi @dorel , do you have update for this issue? I’m experience this error too

#6

Hi @fridayfailure,
Thank you for your message.

Our development team is already looking into an issue related to uploading large files. To help us better understand your specific situation, could you provide more details about your setup, the size of the files you are trying to upload, and any error messages you receive?

Additionally, if you could share screenshots or videos of the issue, we would be able to include these in our ongoing investigation.

Looking forward to your response.:pray:

Best regards,

#7

Hi @portflou, @fridayfailure,
Happy Friday. :raised_hands:

I’m glad to announce that our development team has addressed the issue, and we have increased the capacity of our server to handle larger file uploads from other cloud servers.

You should now be able to upload large files without any problems.

Please give it a try and let us know how it works. :pray:

Best regards, :slight_smile:

#8

Hello I’m still having this issue right now. I tried to reach out through the chat from zeroqode website and nobody responded. It worked fine before and it suddenly gives an error internal server error. Can you help?

#9

Hi Natasha,

Thanks so much for your message! I have replied to the email you have sent us. Lets’ keep our conversation over there avoid any miscommunication!

Best regards :sunflower: