Services Plugins FAQs

Won't Save - Loom like Screen and Video Recorder

Plugins
#1

Hello,

I LOVE the idea of this plugin but am having an issue saving. The demo environment you setup seems to auto-save, but that’s not happening in mine.

Here I start the screen share:

start screen share
start screen share1332×592 51.9 KB

And start Record:

start record
start record1226×1170 100 KB

And finally stop:

stop screen and record
stop screen and record1230×756 53.5 KB

Nothing saves. Not when I save to Bubble (public or private) or to my local computer. Any idea on what’s up?

Thank you!

#2

Hi @cbray ,

Thanks for reaching out, and I’m glad to hear you’re excited about the plugin!

Here are a few things to check that might help resolve the issue:

1. Ensure Proper Permissions

  • Sometimes, saving to the local computer or device requires specific browser permissions (like screen recording or file access). Make sure your browser has granted the necessary permissions for recording and saving files.
  • Check for any permission-related errors in the browser’s Console tab (accessible through Developer Tools).

2. Test in Incognito or Another Browser

  • If you’re encountering issues in your current browser, try running your app in Incognito mode or on a different browser to eliminate any potential caching or extension-related issues.

I hope these suggestions help resolve the issue! If you’re still facing difficulties, feel free to provide more details or any specific error messages you’re seeing, and I’d be happy to assist further.

Best regards,
Support Team
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#3

@mina.rotari thank you. I tried it in Chrome and Brave and in test and production and nothing worked.

Your CamCapture app works perfectly as a datapoint. I also see the screen sharing active in my app (I can see the mouse moving, etc.)…and if I switch tabs it follows me and I can screen share that page.

Just nothing triggers the record.

What else would be helpful here to show you to get this working?

#4

Hi @cbray,

Thanks for the update! It’s good to hear that the screen sharing feature is working in your app, and that the issue is isolated to the recording part.

To help us understand what’s going on, here are a couple of things to try:

  1. Check the Video Upload to Bubble Storage: After you finish recording, add a Text element with a custom state called “Video URL”. This will help us verify whether the video is being uploaded to storage correctly. If the video URL appears after recording, we’ll know the issue is likely with the trigger for saving the file.
  2. Use the “Saving File Error” Event: You can also make use of the “Saving file error” event in your workflow. Try adding an Alert action or log it to the console when this event is triggered. This will help pinpoint if there’s an issue during the saving process.

By following these steps, we can get a better idea of whether the video is being processed correctly but not saved, or if there’s an issue earlier in the process.

Let me know if this helps or if you encounter any specific error messages!

Best regards,
Support Team
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#5

@mina.rotari thank you.

Still not working.

It’s not uploading to storage (I look in file manager). CapCapture always shows up in Storage, but Loom-Like Screen Recorder doesn’t. It should be saving the URL in a table, but it’s not there…but there’s no video in file manager so not surprising.

I put an event in if there was an error (told it to refresh page) and it didn’t do it.

Would love to get this working…please let me know what else I can do. It’s not clear what triggers it to start saving? Just the recording + screen share stopping? Which I’m doing. I just can’t see this part as it’s fully hidden.

#6

Hi @cbray,

Thanks again for the detailed follow-up and for confirming that screen sharing works, but recording + saving isn’t triggering properly.

A Few Things to Look Into:

  1. Workflow Triggers – Check “Stop Recording” Flow
    The saving is typically triggered once both recording and screen sharing are stopped — especially via the “Stop screen and record” workflow action.
    :point_right: Please check if this workflow is firing correctly in your app.
    You can add a temporary Alert action right after “Stop screen and record” to confirm whether it’s executing at all.
  2. Check Privacy Rules & File Upload Settings
    If you’re using Bubble’s default privacy rules or database restrictions, these may silently block the video from saving to the File Manager or DB.
  • Try disabling privacy rules temporarily to test.
  • Ensure the saving action has permissions to write the file.
  1. Add a Logging Step or Debug Display
    You can also try displaying the Video URL after the “Stop recording” action — either in a Text element or Console log. This will confirm whether a file is generated at all.
  2. Test with Minimal Setup
    Try replicating the same workflow as in the CamCapture demo in a blank test page. This can help isolate if any surrounding logic in your app might be interfering with saving.

Additionally, a Loom video of your workflow setup and what happens when you click record/stop would really help us pinpoint the issue faster. Especially helpful would be:

  • Workflow when starting/stopping the recording
  • Element setup (screen share & recording triggers)
  • Any visual indicators you’ve added for debugging

Looking forward to your reply. :sunflower:

Best regards,
Support Team
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#7

@mina.rotari thank you.

1, yes, the stop recording workflow is firing. I added a step after “stop” which was executed (the page was refreshed).

Screenshot 2025-04-11 at 12.18.23 PM
Screenshot 2025-04-11 at 12.18.23 PM1532×1020 82.2 KB

  1. I’m not sure how to change the privacy rules as that the file is just uploading to the File manager and isn’t attached to a table. Additionally, I use the CamCapture ZQ plugin daily and it works great for upload, so I don’t think that’s the issue. Is there somewhere else I should look?

  2. I’ve saved the video URL to the table where we’ll use it, but no video URL shows up. And no file shows up in the file manager.

  3. I did. Same thing. I can’t get any file to save.

I’ll DM you a video of our setup and see if you see anything.

CB

#8

Hi @cbray,

Thank you so much for sharing the Loom video — it really helps us understand the setup and behavior in more detail. From the video, everything seems to be set up correctly, and the workflow should be triggering the saving process.

At this point, the issue might be due to something conflicting with the plugin or the surrounding setup. Here’s what I suggest:

Try Creating a Clean Test Page:

  • Please create a new, clean test page with only the Loom-Like Screen Recorder plugin, the relevant workflows, and a minimal setup (without any extra elements or logic). This will help isolate the issue and confirm whether the problem is with the plugin or something else in the app setup.

If the Issue Persists on the Test Page:

  • If the issue still occurs on the clean test page, please add our team as collaborators so we can investigate further. Here’s how to do that:
    1. Go to Settings in your Bubble app.
    2. Click on Collaboration.
    3. Add support@zeroqode.com as a collaborator in your app.
    4. Create a test page with the same use case and configuration, and let us know where we can find it.

This way, we can dive deeper and help pinpoint the issue faster.

Looking forward to your reply, and I’ll be here to assist further!

Best regards,
Support Team
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