I’m using the zeroqode video player to show a youtube video on my site but for some reason it doesn’t always show on page load.
Even after refreshing multiple times it may or may not show.
Any idea why this is happening?
Hello @brucethebat303
Thank you for reaching out.
The video player plugin seems to work well on the demo page, therefore the issue might be in the setup of the plugin. For us to reproduce your issue, I would like to kindly ask you to show us your settings of the video player plugin. Also, please send us screenshots, video recordings of the issue,
this information will greatly help us to investigate your issue and provide a solution as soon as possible.
Looking forward to your reply!
Alright thanks for getting back to me, I will once i get off work later today.
Alright, here’s the link to the video of me pointing out the problem: Need help with Zeroqode plugin - YouTube
And here’s a link to my website: https://indieplus.co/
Thank you for the information @brucethebat303
I would like to suggest you replicate the plugin’s settings from our demo editor. Please make sure that you use “Do a search” to a database, otherwise, the plugin might not work as it should. Try replicating this setup and let me know if it works better.
Also, please make some screenshots of the video element, and the screenshot of a debugger(step by step), when previewing the page. This information will help us to investigate further what might be the cause of the video not loading on the page load.
Please let me know if you have any other questions.
Looking forward to your reply.