ZQ Fuzzy Search & Autocomplete keyword search not working

[floripaolo]

Hello @Ecaterina

5. Would it be possible to disable address collection in Stripe by setting the request to “auto”?

BigBinary Books - Enabling or disabling address collection in Stripe Checkout

Thanks

[Ecaterina]

@floripaolo

@floripaolo

What do you mean with “their media”? They just need to be able to listen to our loaded audio files as in your Meditation template. I don’t think they need a permission for this.
Our app does not request any of additonal services (it’s like a podcast app, no access required).

I’ve forwarded this request to our team and they will disable these permissions

@floripaolo

In particular IAP Check status seems to be very unreliable (for both iOS and Android). I do have 2 accounts which have an active subscription on both stores but IAP checks still result in inactive states.
As described above with Android the exact same situation with the iOS. The custom state does not get updated.

As for request purchase status - we only return a response from the Store. We recommend that you increase the pause after the action.
As for the workflow shown above, they will run parallel to each other, so there is no problem.

@floripaolo

5. Would it be possible to disable address collection in Stripe by setting the request to “auto”?

BigBinary Books - Enabling or disabling address collection in Stripe Checkout

Please note that this could be made only by you. Please check the documentation and in case of some difficulties, contact the Stripe Team for more information regarding the disabling collection:
https://stripe.com/docs/js/element/payment_element?type=card

Best regards,

[floripaolo]

Hello @Ecaterina

I have a 5 seconds pause now and it still won’t work.

These are all new active free trials on iOS. None of them shows active…

@Ecaterina

Please note that this could be made only by you. Please check the documentation and in case of some difficulties, contact the Stripe Team for more information regarding the disabling collection:
Stripe JS Reference

Actually those 2 parameters would have to be set by the developer (you). I contacted them. But “auto” would only not show the address request if the user already had an address stored with Stripe. Therefore it is not possible to remove it.

[floripaolo]

Hello @Ecaterina

6. A layout issue:

I have tried to center this Logo. Which looks fine on desktop.

But seems impossible to center on iOS or Android

On responsive it is centered…

I really am puzzled on where to set this.

[floripaolo]

7. Another issue I am having is with Apple Purchase. Several (4), but not all customers apparently click several times to start the process. For this customer for example the log shows that the app store has been requested to process 7 times.
   This causes to send several emails and show several error messages (sendgrid).
   The log also shows that the workflows do not process the actions in a coherent sequence but apparently clustered/random. Unfortunately there is no way to download the log in order to show you, But there you can 7 requests to the app store.

Below you can see that the subscription gets scheduled 7 times in the backend.

Here is another example:

Since there is no way to reproduce this I do not know what happens and how to handle such an issue.

How can I avoid this?

[Ecaterina]

Hello, @floripaolo

Allow me to provide you with all the responses below:

@floripaolo

I have a 5 seconds pause now and it still won’t work.

Currently, we are using the “getAvailablePurchase” method, which returns all the purchases.
However, we can’t see the verification of the status step on your side. Thus, we would like to advise you to separate this workflow. Here is an example of the required steps:

1. Run check subscription is an active action;

2. Add a pause;

3. Trigger after a pause a custom event. Please create a custom event and in this event save data from the plugin state.
   Here is also the screencast from our devices, so you can see that it works on our side:
   Loom | Free Screen & Video Recording Software

@floripaolo

6. A layout issue:

I have tried to center this Logo. Which looks fine on desktop.

This issue could be only in case your responsive settings for exactly this screen resolution is incorrect. Please check your settings for the resolution, which would be the same as on your phone device.

In case you already checked it, please reach the Bubble Support Team, since this issue is not related to the Air Native wrapper or default template. All layout issues could be reproduced for the reason of the Editor’s changes.

@floripaolo

Actually those 2 parameters would have to be set by the developer (you). I contacted them. But “auto” would only not show the address request if the user already had an address stored with Stripe. Therefore it is not possible to remove it.

Can you please let me know which Stripe Plugin you are using in your app? By default, we use the Bubble Stripe plugin in our templates.
So, in case you are willing to receive any additional parameter, you should add it by yourself.
Our team can’t improve the plugin, which was created not by our team. Thus, please let me know which plugin you are using ( you can just send me a screenshot).

@floripaolo

Another issue I am having is with Apple Purchase. Several (4), but not all customers apparently click several times to start the process. For this customer for example the log shows that the app store has been requested to process 7 times.
This causes to send several emails and show several error messages (sendgrid).
The log also shows that the workflows do not process the actions in a coherent sequence but apparently clustered/random. Unfortunately there is no way to download the log in order to show you, But there you can 7 requests to the app store.

The processing can take some time and unfortunately, there is no way to stop it. The only thing you can do is try to set a limit on the number of clicks or sending mails.

Best regards,
Ecaterina

[floripaolo]

@Ecaterina

Currently, we are using the “getAvailablePurchase” method, which returns all the purchases.
However, we can’t see the verification of the status step on your side. Thus, we would like to advise you to separate this workflow. Here is an example of the required steps:

1. Run check subscription is an active action;
2. Add a pause;
3. Trigger after a pause a custom event. Please create a custom event and in this event save data from the plugin state.
   Here is also the screencast from our devices, so you can see that it works on our side:
   Loom | Free Screen & Video Recording Software

This was what Serg told me to do…

Cancel subscription - time remaining

Hi @floripaolo, thanks for reply. This issue appears due to the fact that Bubble registers the custom state in the database too early (right after the check active purchase action), considering and registering the initial empty state as “no”. In fact, the check active purchase request passes the following path: bubble → native app → google/apple → response from store → native app → bubble, so it requires a bit of additional time. A solution in your case would be to add a pause (1-2 seconds s…

Now there is completely different approach. This is VERY frustrating and is causing a lot of issues since all scheduled subscription checks (AND cancellations) depend on this function!!

I changed it as you said, but now instead of updating to “yes” both test accounts, it just deleted both entries (pause is 5000ms). Before they were NO instead of YES.

What I also noticed that when the page is loaded as per log there is no pausing before “make changes to…” therefore IAP check returns no status I guess.

I’ve set the pause to 5000 ms

IAP Check

Custom event:

[floripaolo]

@Ecaterina

Can you please let me know which Stripe Plugin you are using in your app? By default, we use the Bubble Stripe plugin in our templates.
So, in case you are willing to receive any additional parameter, you should add it by yourself.
Our team can’t improve the plugin, which was created not by our team. Thus, please let me know which plugin you are using ( you can just send me a screenshot).

I am sorry. The plugin is from Bubble…

[floripaolo]

Something more:

Is it possible to separate the 2 “Purchase data is available” events for iOS and Android?

[Ecaterina]

Hello, @floripaolo
Please find below my responses to your questions.

@floripaolo

Now there is completely different approach. This is VERY frustrating and is causing a lot of issues since all scheduled subscription checks (AND cancellations) depend on this function!!

I changed it as you said, but now instead of updating to “yes” both test accounts, it just deleted both entries (pause is 5000ms). Before they were NO instead of YES.

Here we recommend you change the Element from AirNative Pop-up Purchase to AirNative Apple Login, as it is set in the previous step:

The necessity of this change is related to the fact that your Pop-Up and element, which is placed in this Pop-Up are not visible on the page load, thus, the plugin just avoids this step.

@floripaolo

Custom event:

For this custom event, we also recommend you to use not the AirNative a PopUp up Purchase, but from the same element where the action is proceeded ( in your case, it is the Apple Login element).

@floripaolo

Something more:

Is it possible to separate the 2 “Purchase data is available” events for iOS and Android?

Unfortunately, it is could not be separated. Please note that this action is server-side action. Is used for validation of purchase and acknowledgment of Android purchase. This action can be found in the “Payment” tab.

Here you can check the documentation:

Archbee document

Hope it will help you.
Best regards,

[floripaolo]

@Ecaterina

Unfortunately, it is could not be separated. Please note that this action is server-side action. Is used for validation of purchase and acknowledgment of Android purchase. This action can be found in the “Payment” tab.

I don’t think I understood or I didn’t make myself clear enough.

I would like to separate the WF which right now handles ios and android:

…into 2 WF which one handles only Android and the other only ios:
this event for android

and this event for ios

You are saying that this is not possible?

(the link to your document does not work)

@Ecaterina

Here you can check the documentation:

https://app.archbee.com/docs/Ghia0YYnw0xR7TacyvwxC/oa5Om7eLQHWapfDUx3D3e#zZato

Hope it will help you.
Best regards,

Thanks

[Ecaterina]

@floripaolo

@floripaolo

I don’t think I understood or I didn’t make myself clear enough.

I would like to separate the WF which right now handles ios and android:

Unfortunately, we can’t separate it
This is the way how our plugin works right now, so this workflow handles both iOS and Android OS.

Here is the link for the documentation, check it please:

Setup Guide for Air Native plugin by Zeroqode — Zeroqode Documentation -...

Best regards,

[floripaolo]

1. ok. got it. Thanks. What you’re also saying that I should combine the two actions into one? Or is it ok like this? (It seems to work at the moment)

from your example it is not clear, since you have two actions separeated by OS (ONly when…).
But the popup shows both ios and android fields filled out.

2. Despite changing to the Apple login plugin the state does not get updated.
   

   
   
   
   

3. What about using the condition from the purchase process in the original WF? Does it work?

Thanks

[floripaolo]

@Ecaterina

I’ve forwarded this request to our team and they will disable these permissions

I also sent 2 requests for a rebuild 5 and 4 days ago (Deep linking and SDK) to support, but I didn’t get a response yet.

[Ecaterina]

Hello, @floripaolo

@floripaolo

I also sent 2 requests for a rebuild 5 and 4 days ago (Deep linking and SDK) to support, but I didn’t get a response yet.

Your request regarding Deep Linking has been taken into work. However, our native team doesn’t receive any requests regarding SDK. Please let me know when and where it was requested.

@floripaolo

ok. got it. Thanks. What you’re also saying that I should combine the two actions into one? Or is it ok like this? (It seems to work at the moment)

No, you don’t need 2 steps. Moreover, you don’t need to use “Only when…”. Please check this screenshot:

Please use the dynamic Device OS, so it will automatically be detected by the plugin.

@floripaolo

Despite changing to the Apple login plugin the state does not get updated.

Please check it once again, I’ve just made small changes in your workflow. Hope it will resolve your problem.

Best regards,

[floripaolo]

@Ecaterina

Your request regarding Deep Linking has been taken into work. However, our native team doesn’t receive any requests regarding SDK. Please let me know when and where it was requested.

Below the email I sent.

@Ecaterina

No, you don’t need 2 steps. Moreover, you don’t need to use “Only when…”. Please check this screenshot:

OK. Got it. Thanks. I will try.

@Ecaterina

Please use the dynamic Device OS, so it will automatically be detected by the plugin.

Not sure what you mean by that. I deployed live but it still doesn’t work.
BTW I cannot see any changes. What did you change?

[floripaolo]

@Ecaterina

No, you don’t need 2 steps. Moreover, you don’t need to use “Only when…”. Please check this screenshot:

Does the same applies to cancellation?

[Ecaterina]

Hello, @floripaolo

@floripaolo

Below the email I sent.

Our Native team did not see your request because you sent it to our support team email. Thus, you didn’t receive a response from them. Now, we forwarded your emails to them, but please make sure that in case of necessity, you should reach the Native Team.

@floripaolo

Does the same applies to cancellation?

Yes, the cancelation is required only one action ( both for iOS and Android OS). The only difference is the necessity of completing these fields for the Android OS:

@floripaolo

BTW I cannot see any changes. What did you change?

We changed the order of some actions.

@floripaolo

Not sure what you mean by that. I deployed live but it still doesn’t work.

We will check it internally, however, all is working well on our side with the same settings. Thus it is pretty confusing and seems like the issue is in another workflow.

I will let you know once any update will appears.
Best regards,

[Ecaterina]

@floripaolo

Seems like the root cause of the mentioned issue - is your device does not recognize the item on the mobile devices (responsive settings).
We just checked the code and the element is not visible for the page:

For the desktop - the element is visible and information could be received, but the mobile view app doesn’t recognize it.
Please try to play around with the settings

Best regards,

[floripaolo]

You’re talking about the Apple login element?
How can it not be visible on mobile since it’s been used (and it works for payments) only for mobile?

Desktop version does not use the element…

What setting i should play with? The location of the Airnative plugin?