AWS uploader - Can't save image width and height

[rio]

Hi Zeroqode community,

It seems saving image width and height is not stable.
Especially larger images fails to save its width and height in db.

I have unchecked “Many files” to save a single image. Everything else is by default.

This is my workflow to save the image.

One thing I noticed is that the expression in the workflow seems to be for “list of files”. Is this right?

In short, I can not save an image width and height “sometime”, especially bigger images fails.

Thank you.

[Dumitru]

Hello @rio

Thanks for reaching out!

Can you please provide more details, like what type of files you’re uploading, the WxH of these images, screenshots/video of detailed workflow and setup, steps to reproduce the issue, etc so we could help you better.
Thanks.

[rio]

Hi, @Dumitru

I took a video for you.

Please note that the first 2 images saved the width and height just fine, but the last one did not.
The size of the last image is about 10mb. I’m guessing the size of the image is the cause of this issue.

Thanks.

[rio]

It shouldn’t even have much to do with this issue, but the AWS uploader’s CSS-related warnings are also I would be very grateful if you could respond.

[kate]

Hello, @rio. Thank you for the details!

Our dev team is investigating your issue. When there will be any useful info on your case - I let you know. Thank you for your patience

Regards,

[kate]

Hello, @rio. Thank you for your patience

Our team has updated the AWS uploader plugin with the fix that resolves your issue. Would you kindly update your plugin to the latest version and check out the changes?

We have reproduced and tested your case and it works well on our side.
https://www.loom.com/share/166050091ed74587bb30321d2ba95c87

Please check and confirm the issue is resolved
Regards,

[rio]

Hi, @kate. Thanks for following up.

Hmm, unfortunately I still cannot get it right on 1.46.0, the width and height are not preserved. I removed the previous uploader to make sure it grabs the latest one.

I give you the exact image that keep bugging me with.

https://titl-latest.imgix.net/e8284f6b-ebf5-4b89-a130-d0ce5c99acbc/a_saffu-Ct1Mx5OTn9A-unsplash.jpg(image larger than 5300KB)

Or would you like to try it with my editor?

[kate]

@rio,

I have tried to upload your image within our test page - it was uploaded and added its resolution parameters into the database with no issue.

Can you please check out and compare the setup of our test page with your app?

Bubble Editor - zeroqode-demo-02

If it won’t help, can you please add our support@zeroqode.com email as a collaborator of your app (it can be added as a collaborator, even if you have a Hobby plan). I’ll try to help and find the root cause of your problem.

Regards,

[rio]

@kate added the email as the collaborator now.
One thing weird, I got the error that says the plugin is not installed after I copy and paste the uploader from your edito.

[kate]

@rio,

Thanks. Let me check your app, please. I’ll let you know when I find any useful for you info/solution.

Regards,

[rio]

You can go to the page “test2”.
Thanks!

[kate]

@rio,

I have discussed with my colleagues and found out the solution. Please check your test2 page. It’s completely workable now

Regards,

[rio]

@kate,
Thank you so much. It works like a charm.
It seems to upload quickly.

[rio]

Hi, @kate

I ran into an issue when I choose single file option.

Will you check page “test3”?
I still cannot save the width and height under this circumstance.

Thanks.

[kate]

@rio,

Done. Please check out your test3 page and this video record:

Regards,

[rio]

@kate

support@zeroqode.com

Please leave the “Allow image processing” unchecked. I need the raw image saved in S3. I don’t want the image cropped.

Thanks.

[kate]

@rio,

Okay, we’ll check what can be done in this case. I will let you know when the investigation is over.

Thank you for your patience
Regards,

[kate]

@rio, thank you for your patience

Our dev team has pushed the plugin update, that resolves your last issue. Now you can upload the single image file (over 10Mb) and record it’s parameters to the database table with no issue.

Please note - to record the image parameters to the database correctly, you need to comply with the following condition - you need to wait till the width/height parameters appear on the preview page, then click the “calculate width/height” button. Check this video:
https://www.loom.com/share/5a49a8a5510e4f7b9281f89af407ad4c

Please update your plugin to the latest version and confirm the issue is resolved
Regards,

[rio]

@kate,
OK, it appears to be working on your end. However, the upload progress bar is stuck at the end. After waiting for a while, no parameters are displayed. Please check out my video.

Will you try it on page3 in my app?

[kate]

Hello, @rio.

I’ve checked the test3 page - indeed, the behavior of the File Uploader is strange. We should investigate your app (test3) page and plugin element. It might take some time, so please wait a bit

Regards,