Issue with Rich Text Editor

[jay]

@jay

<ol>
 <li>List item one</li>
 <li>List item two with subitems:<ol>
     <li>Subitem 1</li>
     <li>Subitem 2</li>
   </ol>
 </li>
 <li>Final list item</li>
</ol>

Yes, we are updated to the newest version.

I believe the issue is that the code isn’t creating and closing the ‘ol’ parts correctly. It’s just using CSS to indent instead, which doesn’t allow us to send the HTML properly to Docmosis for it to read it.

Does that make sense?

Please see notes in first post for all the details.

[Gulce]

Hi @jay,

Please allow us to investigate the issue you’re facing. I’ll provide you with an update as soon as possible. Thank you for your patience.

Best regards,
Gulce

[jay]

Ok. Thanks. I appreciate it.

[jay]

Any update on this yet? Please keep me posted.

[Gulce]

Hi @jay,

There haven’t been any updates as of now, unfortunately. Our developers are actively investigating the possibility of changing the format. I’ll promptly inform you as soon as there’s any news or progress on this matter. Hope for your understanding.

Best regards,
Gulce

[jay]

Ok, thank you. We appreciate it.

[jay]

Any updates? We really need this working since it is already in Live and it doesn’t work properly when we send the HTML over.

[Igor]

Hi @jay,
Thank you for your message, I hope you’ve had a great weekend, and Happy New Year.

I’ve verified with the dev team and they are still working on your request, trying different methods and choosing the most feasible way.

I will keep you updated while @Gulce is OOO.

Thank you for your cooperation and patience.
Have a great week ahead.
Regards,

[jay]

Ok, thank you @Igor. Please keep us posted since we are waiting to push an update for our clients since they can’t do what they need to do.

Is there any way we can speed up this process somehow? Do you guys have priority support or anything?

[jay]

@Gulce @Igor

Any updates? We really need this working.

[jordanclevenger]

@Gulce @Igor

I’m also experiencing this problem as well ^^

[thomasgbostwick]

We need this as well. We are getting tickets saying that indenting is not working with things that are not bullet points when exported to HTML. A fix is much appreciated. @Gulce @Igor

[matthew3]

We are also experiencing this issue, and clients have submitted ticket asking about a potential fix. @Gulce @Igor

[rudy]

Same thing here. Need a fix asap

[jay]

Would love an update on this. It’s been over 2 weeks now.

[Igor]

Hello all,

Thanks to everyone for your responses and for including us in the conversation. Apologies for the delayed response over the weekend.

We’re currently in the last stage of testing new functionalities.

I’m confident that we’ll complete our plugin testing today and plan to roll out an updated version shortly. We appreciate your patience during this process.

Stay tuned for further updates.
Best regards,

[jay]

That’s great to hear. Looking forward to it.

[thomasgbostwick]

Great news! Thank you so much!

[jay]

Just let us know as soon as you push the update. Thanks!

[Igor]

Hi everyone,
Thank you for your patience during the whole period.

I’m excited to share news of our latest plugin update and the release of version 1.164.
In this update, we’ve introduced two new features to the plugin element: “HTML with style” and “HTML with nested lists” checkboxes.

Please update the plugin inside your app to the latest version and let us know if everything works well.
Kindly read the description of each checkbox and it does.

If you have additional questions, please let me know.
Have a great week ahead.
Regards,