Services Plugins FAQs

Marketplace plugin issue

These stemps are not relevant because without them it works the same. They just change different inputs while pressing the same button.

name and last name and phone number
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Hey there, I just figured out one thing. Update seller command actually works and it changes bank account numebrs. Initially I thought that it just adds another bank account, because of that we have probably misunderstood each other. ( I had been using same bank account number that’s why I didn’t see changes going on but when I had used diffrent one I saw the changes)

Now I wonder how to add account number and delete certain one but I don’t need this in my app at this point.

However, I still don’t know why it doesn’t work when it comes to updating/replacing personal data such as account holder name or address.

Hi @sebastianymail,

Thanks for feedback. I’m glad you’ve managed to solve a good portion of issues. As per this one:

Could you please make sure whether it’s actually using a valid and the appropriate Seller ID:

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You can try to manually insert the Seller ID, or you can turn on the debugger and check there if it returns a value for this ID. It is also important to mention that by using the update action you can only change the fields that haven’t been completed or that have failed. As per information that has already been uploaded and verified, you don’t update it.

Hope it helps.

Well that explains everything. I was trying to update fields already filled in. So how can it be done? The user should delete account in Stripe and set it up once again?

Hi @sebastianymail,

Thanks for feedback. This action is intended to update and send only the necessary information rather than one that has already been filled in, indeed. Although, you are able to update all fields, but only if Stripe asks you to do it, meaning there might be some uncertainties in regards to current information.

You don’t have to delete an account in this case. Information like bank account makes sense to update and you’re able to do it easily. You can delete bank accounts and add other ones if needed. Perhaps you can change the address and phone number, but this is it. The rest of static information like first name, last name, document ID etc., in what circumstances it would be required to change this sort of data? Because you just have to change it in case it doesn’t correspond to the name from your document ID, or any other use cases when Stripe asks you. But if name has already been verified, there would be no need to change it because it is a real information.

Hope it helps.

1 Like

Hello,

Another problem with a plugin.
I notice that when I try to create a session I don’t get session id in response. I double cheched that by trying save session id to database. What might cause that problem? Here are my settings:


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Hi @sebastianymail, please let us check on this one and I’ll notify you back asap. Thank you!

Thank you, the problem appears when mode is set to “payment”, when it’s in “setup” it works after deleting most details.

I followed this guy’s tutorial and it works but it is not exactly how these actions should work, because as far as I understand from your manual to this plugin, create a session action call is a diffrent method from create a patment intent and they should work separately.

Create a payment intent (SCA related)

This action call creates a payment intent. Use this when you want to make a payment without user entering the checkout form ( Create a session action call ).

Hi @sebastianymail,

Thanks for feedback. Unfortunately, this error is not reproducing on our side. Could you please share a bit more details so we could see the reason of this error. The best way of doing this is looking into your Logs:

Please make sure the Filter is cleared, so you can get the appropriate results. And specifically this one:

So we can check on its Response body message to see the reason, then provide a feedback on this matter asap. :pray:


Any clue?

Thanks @sebastianymail for feedback. I’m afraid it is the latest change that Stripe has made on the platform level. Please let us adapt and fix this one on our side as well, so you’ll be able to use the updated version of our plugin asap!

Thanks, could you please let me know when can I expect it?

Hi @sebastianymail, sorry for delay. Our development team is still working on this fix. Unfortunately, we cannot guarantee estimates, but you can be sure that I’ll notify you as soon as we publish the updated version of our plugin, so you could upgrade and run your application smoothly. :pray:

Hi @sebastianymail the sessionID related issue has been fixed as well. Please upgrade the plugin to the latest version, refresh your app and give it a try.

Thanks for your patience!

1 Like

Hi there,
It seems to work. :slight_smile:

Is is possible to change payment method. I think it is fixed to card right now. Meanwhile in the Stipe docs I found out that it can be easy changed to other type of method such as Platnosci24 or Giropay which is used in Germany. In Europe people like to use local providers instead of cards because it feels more secure and its more convinient.

https://stripe.com/docs/api/payment_methods/create

Thanks for feedback @sebastianymail

Yes, it is possible to change the payment_method, but with our plugin you can create payment methods only based on a card.

Hope it helps.

Thank you for your answer. Well that’s a pity! Do you have something in plans or do you know how to overcome that?

It seems like the plugin works but it looks like money in Stripe doesn’t go to PaymentIntent (connected account) but to main account even when SellerID is specified in the plugin.

When I put fixed SellerID I get this message:
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It has nothing to with API keys because I said wrote it works when these fields are dynamic functions but SellerID is not being read.



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Edit:
I think there must be a problem with Go to checkout SCA action because when Seller ID is empty in this window, everything works but money doesn’t go to Connected Account but to main account.
There are no errors in Stripe’s log.

Thanks a lot for feedback @sebastianymail. Please let us check on and I’ll get back to you with a feedback asap!

Hi @sebastianymail,

Unfortunately, this issue is not reproducing on our side. The issue has to be in the Create a session action that causes the rest of problems as well. Please make sure to be entering the appropriate data in this fields especially: (images for illustration purposes)

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You don’t need these ones to be filled in:

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These are the products from Stripe account. Respectively, they have to be in user’s account that receives the money. But we have set our plugin so you can pay from Stripe only for platform products.

In order to pay for a freelancer’s product (as an example), you simply need to set the fields as previously showcased.

Are you actually storing seller’s products in their Stripe? Because if these products are platform ones, you’ll receive errors anyway even if plugin was limited in this sense.

And when you Go to checkout, it is required to contain the Seller ID as well:

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Which seems to be ok on your side. Then you should be able to see a successful payment on a connected account.

Hope it helps.

Ok thanks,
now I get this; Stripe and Internet are ok :thinking:
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Are you actually storing seller’s products in their Stripe?

no :upside_down_face:

There is only one positive POST log in Stripe no errors