I’m sorry to hear that you’re experienced issues with the plugin.
However we always check and provide support accordingly to all the related issues.
In order to understand that the plugin sure fits within your required functionality, we are providing the opportunity to demo it. We strongly encourage you to test the plugin before purchase.
The demo provides information on how to setup the plugin within the page, also opening the demo page editor provides workflow and design guidance.
For us to provide best support, we do require standard information, what is your setup workflows/design, steps to reproduce the issue, screenshots, etc. and other details which will help us better understand the issue and provide guidance, which is what my colleague asked for.
We do appreciate the feedback regarding our products, so we could improve them better for all customers.
I’m glad that you’ve managed to make it work, and again sorry for the trouble.
If you have any other questions just let us know. Thanks.