Walkthrough plugin is bugging

[niels1]

Hey,

I’m using the Walkthrough / Onboarding Tour plugin.

I start different onboarding tours depending on which element becomes visible. However, starting several in a row gives me the bug that there’s no text visible. When I reload the page I can see one again.

Not sure why this is, here’s a video.

[mina.rotari]

Hi @niels1,

Thank you for reaching out and for your purchase.

To assist you more effectively with the issue you’re experiencing with our Walkthrough / Onboarding Tour Plugin, please provide us with additional details about your setup.

Specifically, we’d appreciate it if you could share:

• Screenshots and screencasts that show how you’ve set up the workflow, plugin element configuration, the problem occurring, and what you were expecting instead. For recording screencasts, Loom is a great option.
• The device type and operating system version you’re testing on, as well as the version of the plugin you have installed.
• If error messages appear during screencasts, please ensure your browser console is open and share a link to your recording.
• If the plugin has an update available, could you try installing it to see if it resolves the issue? If the problem persists, please send us the requested details above.

Additionally:

I’ve reviewed our demo editor page and was unable to replicate the reported issue. However, based on your video, it seems the plugin might be triggering faster than the page itself.

To address this, could you please try adding a slight delay before triggering the Walkthrough plugin element? You can do this by using the “Add a pause before next action” workflow action. This should ensure that all elements load correctly before the tour starts.

We also suggest thoroughly reviewing our documentation for successful plugin integration.

Looking forward to your reply and further details.

Best wishes,
Support Team
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