We can not reproduce your issue on our side, unfortunately. Can you please add the support@zeroqode.com as a collaborator of your app? It is possible to add the support account as a collaborator even if your subscription plan is a Hobby.
I presume you have set something wrong on your side (bucket policy security or plugin), we need to verify the plugin work within your app, if you don’t mind.
Also, would you kindly share the screenshots of your bucket and plugin settings?
Regards,
Kate